Exchanging ink - new printer uses a different former ink

Hello

I was wondering if anyone else has experienced this problem.

I bought hp ink cartridges for my old printer through hp.com since I bought the printer about 6 years ago.  I worked from home 3 days a week and used my printer very often.  For the last year and a half that I have been on disability and the printer has not been used much.  He just died on me so now I'm moving buy another.  I decided on a printer hp again and was sold online (no HP.com).

I had 3 cartridges not open my old printer and called hp to see if they traded the ink in my new printer ink since I bought HP ink only.  They said that as the printer did not buy from HP.com, they exchanged not these cartridges.  However, if I wanted to send the new printer back and buy at hp (at a much higher price than what I bought to) the same printer, they could then swap the ink.

I think that's outrageous.  They can check my order history and see how much I've bought from them.

I want to send this return printer and buy ANOTHER brand of printer so I don't give them $1 more of my money.  Their ink cartridges are so costly it may be.

@wst459

I send you a message in your Inbox forum with some information.

Tags: HP Printers

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