Finesse SSO Bypass URL

Dear users of the forum.

I know these are the URL in order to bypass the SSO admin UCCX and ease of maintenance, but y at - it for Finesse? My customer is having some problems with Finesse and we suspect it might be THAT SSO associate who has been activated after they upgraded to 11.5 UCCX.

  • For Cisco Unified CCX Administration URL: https:///appadmin/recovery_login.htm

  • URL for Cisco Unified CCX of maintainability: https:///uccxservice/recovery_login.htm

Thank you, Tim.

Tim, it's not a URL of derivation for the Finesse you for the Administration of the CCX. The only option in the case of SSO does not will be to turn it off and let the agents login and authenticate either against CM or LDAP where CM is integrated with AD.

Concerning

Tags: Cisco Support

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