Firefox hangs at startup every time after the update. Windows 7.
Crash ID: 95b523ae-2f5d-4766-8317-9b5092140723
I've just updated firefox and now it crashes every time I try to open it. Even in safe mode.
This looks like a problem with the garbage collection (GC).
- Report of 31.0 Firefox Crash [@ JS::Handle < JSObject * >: operator JSObject * const & ()]
These questions are usually not easy to diagnose.
Start the computer in Mode safe mode with network support Windows (on the startup screen, press F8) as a test.
Make a check of malware with several malware scanning of programs on the Windows computer.
Please scan with all programs, because each program detects a different malicious program.
All of these programs have free versions.
Make sure that you update each program to get the latest version of their databases before scanning.
- Malwarebytes' Anti-Malware:
http://www.Malwarebytes.org/MBAM.php - AdwCleaner:
http://www.bleepingcomputer.com/download/adwcleaner/
http://www.Softpedia.com/get/antivirus/removal-tools/AdwCleaner.shtml - SuperAntispyware:
http://www.SUPERAntiSpyware.com/ - Microsoft security scanner:
http://www.Microsoft.com/security/scanner/en-us/default.aspx - Windows Defender:
http://Windows.Microsoft.com/en-us/Windows/using-Defender - Spybot Search & Destroy:
http://www.safer-networking.org/en/index.html - Kasperky free Security Scan:
http://www.Kaspersky.com/security-scan
Alternatively, you can write a check for an infection rootkit TDSSKiller.
- Utility anti-rootkit TDSSKiller:
http://support.Kaspersky.com/5350?El=88446
See also:
- "Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked
Tags: Firefox
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