Firefox won't save, preferences, passwords, bookmarks, or bookmarks &; imported settings of Safari.
Firefox won't save bookmarks, passwords or preferences. He also won't save Favorites and imported settings of Safari. I tried the suggestions of help, but nothing seems to work. All the settings seem to be correct. I reloaded the software several times. When I allow Firefox import settings of Safari, it takes more than 40 minutes and then loses everything when I restart Firefox. I tried to start Firefox in safe mode, but it does not help.
I use Mac OS on a MacBook Pro 17 "2011 start 10.6.8. Everything else on the computer seems to work very well.
The application databases
Name: Firefox
Version: 42.0
Build ID: 20151029151421
Update channel: output
User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6. RV:42.0) Gecko/20100101 Firefox/42.0
Windows multiprocessing: 0/1 (default: false)
Safe mode: true
Reports of incidents for the last 3 days
All Crash reports
Extensions
Name: Firefox HTTP authentication from the resources of the fix
Version: 20150902.02
Enabled: false
ID: [email protected]
Graphics
Asynchronous Pan/Zoom: no
Device ID: 0 x 6741
GPU accelerated Windows: 0/1 Basic
Supports decoding H264 Hardware: false
Vendor ID: 0 x 1002
windowLayerManagerRemote: false
AzureCanvasBackend: skiing
AzureContentBackend: quartz
AzureFallbackCanvasBackend: no
AzureSkiaAccelerated: 0
Important change preferences
Browser.cache.Disk.Capacity: 358400
Browser.cache.Disk.filesystem_reported: 1
Browser.cache.Disk.smart_size.first_run: false
Browser.cache.frecency_experiment: 4
browser.download.importedFromSqlite: true
browser.places.smartBookmarksVersion: 7
browser.sessionstore.upgradeBackup.latestBuildID: 20151029151421
Browser.Startup.homepage_override.buildid: 20151029151421
Browser.Startup.homepage_override.mstone: 42.0
DOM.apps.Reset - permissions: true
dom.mozApps.used: true
extensions.lastAppVersion: 42.0
gfx.blacklist.Direct2D: 3
gfx.blacklist.layers.Direct3D9: 3
gfx.blacklist.WebGL.MSAA: 4
Media.GMP - gmpopenh264.abi: x86_64-gcc3-u-i386-x86_64
Media.GMP - gmpopenh264.lastUpdate: 1447836477
Media.GMP - gmpopenh264.version: 1.4
network.cookie.prefsMigrated: true
Network.Predictor.cleaned - up: true
places. History.expiration.transient_current_max_pages: 104858
plugin.disable_full_page_plugin_for_types: application/pdf
plugin.importedState: true
privacy.sanitize.migrateFx3Prefs: true
Important preferences locked
JavaScript
Incremental GC: true
Accessibility
Enabled: false
Prevent accessibility: 0
Versions of the library
NSPR
The expected minimum version: 4.10.10
Version: 4.10.10
NSS
The expected minimum version: 3.19.4 based ECC
Version: 3.19.4 based ECC
NSSSMIME
The expected minimum version: 3.19.4 based ECC
Version: 3.19.4 based ECC
NSSSSL
The expected minimum version: 3.19.4 based ECC
Version: 3.19.4 based ECC
NSSUTIL
The expected minimum version: 3.19.4
Version: 3.19.4
Experimental features
The problems are gone now. However, I'll never know exactly what that caused them. When I restarted the computer in safe mode problems continue. But when I tried to restart my computer does not recognize the hard drive in safe mode or in normal mode.
It is possible that the Firefox problems were caused by a faulty hard drive.
I was able to rebuild the directory with Disk Warrior and transfer my files, but the disk would not boot. Fortunately, I had a spare hard drive. I installed and reloaded all my software and data from scratch. I also downloaded the latest version of Firefox. Firefox works fine now.
Thanks for all your suggestions. They may not have fixed this particular problem, but I learned a few new tricks from you to solve other problems.
Allen
Tags: Firefox
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Under the Privacy tab, check box "remember history". My sister had the same problem, and this box is unchecked in its version. Please try it out.
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Try creating a new profile as a test to check whether your profile is the source of the problems.
See "create a profile":
- https://support.Mozilla.org/KB/Profile-Manager-create-and-remove-Firefox-profiles
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To determine if one of your extensions could make logging in, could test you the page Firefox Safe Mode? It is a standard diagnostic tool to disable some advanced features of Firefox and extensions. More info: questions to troubleshoot Firefox in Safe Mode.
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Hi Donna,.
Thanks for posting your query on the Microsoft Community.
I would like to know some information.
What is the exact error message you get?
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Did you change the settings on your computer before this problem?
Try to create a new user account and check if the problem persists.
Check out the link:
http://Windows.Microsoft.com/en-us/Windows/create-user-account#create-user-account=Windows-8
You can also check:
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When you reset the password of the account synchronization, and then it has deleted all data on the server, because the synchronization used internal key that is used to encrypt/decrypt data is generated from the password of the key of the synchronization.
If, unfortunately, that your personal data will be lost unless you have a local backup, possibly a previous (shadow). copy in a folder C:\Windows.old.- C:\Users\ < user > < profile > \AppData\Roaming\Mozilla\Firefox\Profiles\.
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Why must you do this such a pain. 40 minutes, I tried to post this question.
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I tried to reset Firefox, I disabled add ons (it is not them that is the cause), I reinstalled Firefox, I created a new profile, I even transferred data between the profiles. Nothing seems to fix. I don't know what else to do.
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Be careful with the usung this stuf cleaning software.
It is probably best to create a new profile if you don't know what went wrong or cannot undo those changes.
See basic troubleshooting: make a new profile:
You can transfer files from the old profile to the new profile, but be careful not to copy corrupted files
See:
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The best way to proceed is to make a return of your profile folder. It will capture your history, passwords, and backups.
You can read how to back up your profile here.
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