Why does itunes import my video files?

Older versions of iTunes seen and synchronized them very well, so I upgraded to version 12 and now I can not re-import them. They were all formatted in mp4 format. I'm on a MacBook Pro. They will not work in iTunes on my Mac or Windows 10 PC.

Try to open the video using QuickTime Player (video file do a right click and Open with-> QuickTime Player).  If it works, in the QuickTime Player menu, bar, file-> export-> iTunes, then select the video resolution.  This converts the video to a format iTunes can play.

Tags: iTunes

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