First breaks down after clicking the imported video file

After clicking on one just imported the video file (in this case. MOV to a Nikon 7100) application hangs and displays "Adobe Premiere Pro CC 20141 has stopped working" and the problem, the details are below. I tried to reset preferences but do not know what else to try. First starts up fine and I can import pictures very well but any video file (I tried. MOV. MP4. AVI. WMV) that gets imported hangs the software as soon as I try to do something with it.

Any help would be greatly appreciated!

-Aisha

System details:

Windows 7 Professional, Service Pack 1

Processor: Intel Core i5 - 4570 T CPU @ 2.90 GHz

RAM: 12 GB

Details of the problem:

Signature of the problem:

Problem event name: APPCRASH

Name of the application: Adobe first Pro.exe

Application version: 8.1.0.81

Application timestamp: 5426694c

Fault Module name: devenum.dll

Fault Module Version: 6.6.7600.16385

Timestamp of Module error: 4a5bded7

Exception code: c0000005

Exception offset: 00000000000016a 0

OS version: 6.1.7601.2.1.0.256.48

Locale ID: 1033

Additional information 1: ec5a

More information 2: ec5adb2545b190cc19da7bdfa78d5bf1

3 more information: 52eb

Additional information 4: 52eb6b5eb5247c23714f771b797ebaa7

Read our privacy statement online:

http://go.microsoft.com/fwlink/?linkid=104288 & clcid = 0 x 0409

If the online privacy statement is not available, please read our offline privacy statement:

C:\Windows\system32\en-US\erofflps.txt

Hello

Create a new project and without importing anything, go to file > project settings > General and change the playback engine Mercury to the GPU acceleration only software and click on remove previews after clicking OK. Then import the media.

Hope this helps,

Regalo

Tags: Premiere

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