First CC + SAN 20141: Unable to import files

We used to edit on a NAS of the shelf and recently upgraded to level a Facilis TerraBlock San.

Now whenever we try to import records, first import anything. The import dialog shows up briefly, but the progress bar just jump at the end and not file appear in the first. Person or several files will be important if well-chosen directly, but as soon as something is nested in a folder or a subfolder, it just won't come. We tried the import dialog, media browser, Adobe Bridge and drag-and - drop from the Finder. Import files to the NAS or local storage still works fine.

We edit on several maxed out 2013-iMacs (10.9.5) using CC 20141. The problem is persistent on all machines and through all versions of Premiere of CS6 to CC 20141.

Our current solution is to import files in AfterEffects (who strangely works very well with the SAN) and then copy / paste them in first.

Any ideas how to solve this problem?

We contacted Facilis; they say that they have addressed the issue in a future version (a few weeks); do not hesitate to contact Facilis for more details.

Tags: Premiere

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