First issue 14 - items exporting in MP4

I'm running a pc Windows 10 (spec below) and have problems to export projects like MP4.

I initially downloaded trial version of first 14 elements, created a second 6 video and successfully exported a MP4 (the piece of MP3 music, I had included did not play, but I think it's a limitation of the trial version).

After this success, I bought the complete product and tried to re-create the MP4, it failed with the first error 'Adobe Premiere Elements has stopped working' and error 1000 has been created in the application log:

Name of the failing application: Adobe first Elements.exe, version: 14.0.0.0, time stamp: 0x55e5a5ad

The failed module name: unknown, version: 0.0.0.0, time stamp: 0x00000000

Exception code: 0xc0000005

Offset error: 0 x 0000000000000000

Process ID vulnerabilities: 0xa5c

Start time of application vulnerabilities: 0x01d10bf799925f84

The failing application path: C:\Program Files\Adobe\Adobe first 14\Adobe first Elements.exe Elements

Path of the failing module: unknown

Report ID: 757073b2-941b-45b4-a698-c820215e4db7

Faulting full name of the package:

ID of the failed package-parent application:

I retried several times without success, normally with the same error (at various times in the export process - sometimes it takes 90% full) or, Alternatively, the whole PC to hang or restart (I also tried to make minor modifications and re-register with the full version more remove all rendered files).

I then tried to create a new project with a different video content and who do not have to export.

I tried from my pc with minimal services (System Services more than the services of Adobe) and no project would export MP4.  I then started without System Services and the new project has actually exported successfully but not one created in the trial version (I think it was a "fluke" however).  I also tried to export with no other applications running.

To create the MP4 I finally break the project down into 8 short projects, export them as MP4, create a new project, adding them back in and adding music.  Who then exported successfully a MP4.

I use the recommended MP4 export definition 1280 x 720, but have you tried lower resolutions too.

I have also tried exporting as a MT2 (HD1080), this succeeded and I'll then return to first export an MP4 with success.

I don't think that my video is complex: it is market day, created on a GoPro Hero 3 in MP4 format.  There are about 1 hrs shooting in several clips and I extracted about 20 clips to create the 6 minute film.  There are transitions between each clip.  I used some video stabilization, but not on each clip.  There is an MP3 to add music.

I looked at the performance of the PC while exporting (via Task Manager) and PE used about 80-90% CPU and 30% of memory.  I checked that the drivers and devices/system apparently are aware.

I have 7 of QuickTime for Windows 10 installed.

I tried to uninstall PE 14 (including preferences) completely and reinstalling without effect.

The PC specification is:

AMD FX-9590, 4.7 GHz, 8-Core, Vichera, 220W, AM3 + CPU, retail

Zalman CNPS9900 MAX CPU Cooler - Blue LED Fan multiformat

ASUS Sabertooth 990FX v2 AM3 + DDR3 SATA3 USB3, GBLan, ATX

16 GB (2x8Gb) Savage HyperX DDR3 2400 MHz Mem Kit

120 GB Samsung SSD (System)

1 TB WD Black 7200 RPM drive HARD (data)

2 x 4 GB nVidia GeForce GTX 970 PCI - e 3.0 VGA card

Performance with balance of speed & acoustics (up to 4.2 Ghz)

3-year RTB repair under warranty, parts 1 year, 1 year collect money

XFX 850W XXX Edition 80 + Bronze semi-modular PSU

I am very new to this video please forgive me if I'm missing something obvious to this problem, or I should have provided more information to facilitate troubleshooting.  Any suggestions anyone can give would be very welcome.

Hi ATR

Thanks for explaining, on the Intel HD graphics card, I have disabled hardware acceleration.

I created another video and exported successfully as a MP4, so I think my problem is solved.  Thank you very much!

Jenny

Tags: Premiere

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