First Pro CC 2015.2 zig - zag error - Crash

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• I'm just getting started with adobe creative cloud. I hace low loaded Media Encoder CC 2015 as well as first Pro CC 2015, but when every time I select apps in the app it says "download error please aontact costomer support". I tried to slow down

  I'm just getting started with adobe creative cloud. I hace low loaded Media Encoder CC 2015 as well as first Pro CC 2015, but when every time I select apps in the app it says "download error please aontact costomer support". I tried to reinstall the creative cloud by using the link provided and I also tried manually. I have Windows 7 with a 64 bit system.

  Hello

  I think that you have found the "download error" in the Apps Panel.

  Please check the help below document:

  Download error in the applications tab of Creative Cloud Desktop Application

  You can also view the threads below:

  https://forums.Adobe.com/thread/1832357

  Persistent Cloud error - error download - creative

  Re: Creative Cloud "Download error" message

  Kind regards

  Sheena

• First Pro CC 2015.3 stops as soon as I open the software

  When I start the first Pro CC 2015.3, the program gives me an error "not responding" on Windows startup screen.  Specifically, I use 10 64-bit Windows.  I don't know what other information I would need to provide and which would be relevant.  I tried the update to 2015.4, and I get the same question.  Any help the question would be appreciated.

  So here's how I solved the problem:

  I remembered that the previous facility has had a problem with the ExporterAVI.prm file does not properly, so I did what I did before. Move the file out of the Plug-ins folder and put the software in compatibility mode for Windows 8 and it worked fine.

• Pipette does not work in Ultra key on first Pro CC 2015, V. 10.3.0 (202) Blue Fox

  Thanks in advance for any help that others can provide:

  I've just upgraded to Adobe first Pro CC 2015, V. 10.3.0 (202) Blue Fox

  and now, pipette does not work in Premiere Pro CC Ultra key 2015, (V. 10.3.0 (202) Blue Fox)

  I am running:

  iMac (retina 5K, 27 inches, end of 2015), 4 GHz Intel Core i7, 32 GB 1867 MHz DDR3,

  The graphics card is a Radeon R9 M390 AMD 2048 MB.

  I am running: OS X 10.11.6 15 G (31), kernel version: Darwin 15.6.0

  OS X 10.11.6 (15G 31)

  Everything was fine until this last update of first CC last week!

  I just started this green screen project. I cannot choose a color using the pipette for "ultra-cle". If I use the eyedropper tool to try to choose the Green tint in the background color box flickers and then returns a black value when you click it.

  If I try to select the eyedropper tool in the color picker, he will not choose the color.

  If I "eyeball color", then Ultra key works, but this process is very error and time consuming!

  There's a comrade on the Adobe Forum which fixed the same problem by ' I've just upgraded to Adobe first Pro CC 2015, V. 10.3.0 (202) Blue Fox ".

  iMac (retina 5K, 27 inches, end of 2015), 4 GHz Intel Core i7, 32 GB 1867 MHz DDR3,

  The graphics card is a Radeon R9 M390 AMD 2048 MB.

  I am running: OS X 10.11.6 (15 G 31) m, kernel version: Darwin 15.6.0

  OS X 10.11.6 (15G 31)

  Everything was fine, until this first CC upgrade last week!

  I just started this green screen project. I cannot choose a color using the pipette for "ultra-cle". If I use the eyedropper tool to try to choose the Green tint in the background color box flickers and then returns a black value when you click it.

  I try to select the eyedropper tool in the color picker, he will not choose the color.

  If I "eyeball color", then Ultra key works, but this process is very error and time consuming!

  There is an editor on the Adobe Forum which says that, "I ran like a root user and ran to first, magically fixed the problem. I had to create a new admin user, copy all my files from personal documents, then delete the old user and use the new user as my default. »

  Before I try this - it seems crazy to me - everyone knows this situation?

  Thank you in advance for your time and trouble,

  Barry O'Brien

  Problem is solved. Called the 800 number for Support Adobe. At Rahul S. on the phone in 5 minutes or less. He took over my computer.

  In the order of events, Rahul has tried:

  Throw the .plist files, restart - fail

  A new test sequence - has failed.

  Media cleaned in the database cache - cache fail

  Created the new library > App Support > common file - fail

  Latest version RELOADED first Pro CC - 9.0 - fail

  Created new user after trying to open my iMac as a user root - worked.

  Create a new user, reloaded Premiere Pro CC 2015 10.3 - all what God.

  This is the solution - the solution very provided by other users on this Forum a few months ago!

  Thanks to all those of you who pitched in. I hope to help you one day!

  Kind regards

  Barry O'Brien

• Code output to Adobe first Pro CC (2015.3) 147

  Hi fellow Adobe users, I met the listed below, error when trying to install Adobe first Pro CC (2015.3) on Windows 10.

  The summary is this:

  Exit code: 147

  -------------------------------------- Summary --------------------------------------

  -fatal error 2, 0 error (s), 1 warning (s)

  FATAL: Error (Code = 147) the "CopyFileCommand" command for the package: "AdobeFontsRequired_x64-mul", version: 1.0.0.1

  FATAL: An error has occurred in the installation of the package (name: AdobeFontsRequired_x64-mul Version: 1.0.0.1). Error code: "147"

  WARN: Cannot copy the file 'C:\adobeTemp\ETRC3EC.tmp\1\P2\AdobeVersioned\FontsFolder\AdobeArabic-Regular.otf' in 'C:\Windows\Fonts\AdobeArabic-Regular.otf' error 1224 the requested operation cannot be performed on a file with a user mapped section open.

  -------------------------------------------------------------------------------------

  Is it possible to fix this? Help, please!

  Hi Bryantheguy,

  After reading the log above, it seems that this problem is related to a particular font or permissions in the folder temp of Adobe.

  Try to fix the permissions on the folder Temp of Adobe, Veuileez see steps here: Re: Adobe Illustrator not updated. Error CODE: 146 .

  After that, please try to remove the police mentioned in the newspaper or who move to another location and try the install again.

  Let us know if that helps.

• Exit 34 of Code during the installation of the first Pro CC 2015

  Hello, I am french, I cloud creative donwload and download ' first Pro CC (2015) ' (I don't have any purchase, just tested with demonstration) and stuck at 42% I contact support and I tested it (error "Failed to install" received during the installation of the application of creative Office Cloud) 3 solution, download always stuck at 42%. If you have a solution help me please, thank you.

  Yes I figured that, try the steps mentioned in the link I provided earlier, he shud solve the problem.

• Today, update Adobe first Pro CC 2015.1 and it hangs at startup

  Today, with the Adobe first Pro CC 2015.1 (via CC) update, I can't start the body, it immediately crashes with this error signature:

  Signature of the problem:

  Problem event name: APPCRASH

  Name of the application: Adobe first Pro.exe

  Application version: 9.1.0.174

  Application timestamp: 564dce25

  Fault Module name: DNxHR.dll

  Fault Module Version: 2.1.0.9

  Timestamp of Module error: 55352343

  Exception code: c000001d

  Exception offset: 000000000000f4c9

  OS version: 6.1.7601.2.1.0.256.1

  Locale ID: 1033

  Additional information 1: b14f

  More information 2: b14f0bb255ff1fda75b2218f14e23e1b

  3 more information: 1a8d

  Additional information 4: 1a8d695bd80513a1d5d2f39f3606178d

  I've desinstalled Premiere Pro, then reinstalled with exactly the same result: failed to start application!

  I have Windows 7 (64-bit) SP1

  Graphics card: Asus Nvidia GEforce GT730 2 GB

  Before the update, body works very well and now cannot start the application.

  Help, please!

  Hi Nic,

  For a fix, update for first Pro CC 2015 (9.2).

  Thank you

  Kevin

• First Pro CC 2015 startup crashes

  Hey guys,.

  I have a problem with my installation of first Pro CC 2015. During start-up, just after the start window opens, I get a msg of error of windows that the application crashed and will be leaving now.

  Of course, I used the search for similar problems, tried of their workaround, reinstalled the app once or twice and still have no solution of woking.

  My system:

  Windows 10 x 64 i5 8 GB Ram Radeon onboard. 1 TB SSD with plenty of available space.

  Anywone has an idea?

  In the past, I had some problems with the games and the GPU but managed by changing the settings of the first GPU. Unable to find anything like that for first again...

  Thanks for your help!

  Niklas

  I found a similar post for the same problem that remains a little more for a long time. Switch here.

  Re: First Pro CC has stopped working

• First Pro CC 2015.0 hangs at startup on Windows 10

  When you start the first Pro CC 2015.0 on Windows 10 he hangs at startup with the following error: "Adobe Premiere Pro 2015.0 has stopped working." A problem caused the program to work correctly. Windows will close the program and notify you if a solution is available. »

  Tried to reinstall the first Pro CC 2015.0 but nothing does not.

  Tried running as administrator

  Any help appreciated

  Hi Jerun,

  Follow the steps below:

  1. go to the start menu and open the Device Manager.

  2. in Device Manager, look got graphics cards & click the menu drop down.

  3. right click on the AMD Radeon graphics card & select off.

  4. press OK and then try to throw the first.

  Kind regards

  Navdeep Pandey

• First Pro CC 2015 questions

  Hi guys,.

  Hmmmm, sad I missed the advice on the forum about to keep the old version of first Pro CC 2014 before moving on to Premiere Pro CC 2015.

  I'm having problems with first Pro CC 2015 it cost me days of work, and I'm not about to have solved some problems. The problems are such that I am now having to re - use Premiere Pro CS6 and lose the benefits of the features of CC 2014 and 2015 CC.

  Let me say at the outset that I don't really have any time be bad-shoooting and problems and reinstall several times to try and get a video editing system that could work, but probably used.

  I just want to give a few comments that I don't think that first Pro CC 2015 has been properly tested before release.

  (a) import files .avi and .mov cause Premiere Pro CC 2015 stop immediately without any error messages, but these files work perfectly in CS6 and CC 2014 and other applics.

  (b) import .mpeg, loses the waveform audio and audio.

  (c) the opening screen take forever to load. What is doing to take so long to load options? It downloads something at the same time? Certainly, it is a mjaor irritating. I need to see how to turn this option off.

  (d) what happened to be able to apply an old, but much loved, work space? Why Adobe changes the workspace each major version? Surely, you do the ergonomic analysis and that it is outside a lot new features?

  Sorry if this post sounds like a whinge. I guess I know Adobe for a long time now and am aware of how he's using us as beta testers for newly developed products. I am grateful that they continue to innovate, but I would really like they would do a lot more thorough tests beforehand. You know, in order to save others from problems like these, I would like to sign up to be a beta tester. At least, I know that I commit time rather than be surprised that I can not use the newly relesed asks, once again (sigh!). I should really have learned now.

  Of my message here, I see that I am getting tired Adobe.

  Greetings to all

  It is recommended to use one of your two activations to test the new versions on a machine separate before upgrading your production machine.

  On media-related issues, try to remove all the media Cache and Cache media files, then rename the folder that contains the media.

  On the question of the workspace, you can configure things if you wish.  Just take note that the Reset workspace behaves differently in 2015.  He reset more value by default, rather, he'll recover the last saved.  So, if you change a worksapce and want to save it, make sure you give it a new name.

  Loading in question of the screen, I can not help.  It always loaded in only a few seconds for me.

• Adobe first Pro CC 2015 Audio and video out-of-sync after the upgrade of the 2014 cc

  Hello everyone

  Once the upgrade to first Pro CC 2015 I get all of my video projects that are locked with a yellow box (Adobe Player) that says "Audio and video out-of-sync clock to xx:xx:xx.xxx ', and all my footage has the same problem

  No reason? HE WORKED IN CC 2014 PEARLS!

  any help is very appreciated.

  OK, since I'm short on time and my boss's eye laser pierces my skull, I had to ROLL BACK TO CC 2014.2 G * T!

  Fortunately, there is a way MORE HERE: how access, restore or update any Version of Adobe CC apps | ProDesignTools

  don't forget to install the updates after: all updates of Adobe CC 2014: Direct Download links for Windows | ProDesignTools

  Lesson of the day: If you have a big project on creation, and you are tempted to update CC 2015 for THE MOTHER OF GOD NOT WHERE, AND GET THAT HAND OF THE MOUSE NOW! It will mess up your project and throw the errors that you never had in CC 2014.2

  Good luck!

• Audio plays but video does not first Pro CC 2015.4

  This occurred shortly before, but recently it happens all the time, to the point where I don't know what to do. It seems that the more I use first, problems pop up more and more difficult to use. It feels like he's slowly killing my computer or something. But here's the latest:

  When I play back the video, sometimes just having a cup/change, sometimes playing, the video appears to freeze, stops the playhead moving, and the video freezes on wherever it was before reading, however the audio will continue to play. I can click around, recurs in the audio, but no video - it stays on the frame was for the first, he froze or will just go black.

  When this happened the first time that she would usually just take place when my computer seemed to be overloaded: I was at the end of a project with a lot of changes/titles/etc, did not close the program for a while, etc. Usually I could simply close first, sometimes restart my computer, and once I opened everything, once again, would be nice. Now, I'm at the beginning of a project and he does CONSTANTLY.

  If you need more information about me or have a workaround solution and can explain things to me as if I had no idea what anyone, it would be great because I'm not for most.

  First Pro CC 2015.4

  My drivers are up to date.
  

  I have a LaCie thunderbolt device plugged in with the USB 3.0 cable.

  I have Adobe first Pro CC 2015.4

  I have a Lenovo laptop using Windows 10 (* insert barfing noise *)

  Processor: Intel Core i7-4700MQ CPU @ 2.40 GHz 2.40 GHz
  Memory (RAM) installed: 8.00 GB

  System type: 64-bit, x 54 base processor operating system

  At this point, might as well try an 'off' Nvidia too.

  And if this doesn't work, I'd certainly a uninstall/reinstall process, using the Adobe... found CC cleaning tool here:

  https://helpx.Adobe.com/Creative-Suite/KB/CS5-cleaner-tool-installation-problems.html

  Using this, completely remove the Premiere Pro and then download/install a copy of application of Office CC PrPro fesh.

  See if that helps. Now the cleaning process full of destroy all preferences & saved custom workspaces... well you copy those before closing. And my mind just froze... Normally, I know exactly where to look for those within a PC, they are in the users / (you) / AppData/Roaming/Adobe... I think so? No idea where Mac stores, but you should be able to search for it.

  Neil

• First Pro CC 2015.3

  I am having major problems with first Pro CC 2015.3.After problems last week I made a completely new reinstall of Windows 7 (64-bit) and all software. Then downloaded creative cloud and Premiere Pro. Everything seemed OK. When I went to import clips from a variety of sources - A7 of Sony, Sony AX 100 and Panasonic MTS - I kept receiving an 'invalid file or corrupt files' opinion for all files. He played quite easily in Windows Media Player. I was able to import exactly the same formats of previous projects. Mysteriously, after about an hour, I was allowed to import all the files bar the MTS files. Then saved the project and went to bed.

  Tried opening Premiere Pro this morning and he just hung on "initializing app". To go to the control panel and to stop and close a from there. When I tried to open the cloud creative office he does not open and just the circle opening go in circles. When I tried to shut down the computer it doesn't would be unlocked, just display "shutting down". To make a hard stop.  When I restarted, I could not yet open creative cloud Office or Premiere Pro so of use the cleaning Adobe tool to uninstall all.

  Exactly the same is is spent the last week I have attributed to a computer problem that was installing a new Windows and all software.  After using the CS6 to past years with very few problems, not not turn on a very impressive 'upgrade', having cost me days trying to resolve things service interruptions.

  Turn off the "Enable accelerated h.264 decoding (reboot required) Intel" solved the problem. Thank you Bill Gehrke

• First Pro CC 2015.3 lags and freezes. Became unusable

  I've just updated for first Pro CC 2015.3. Decision of the worst of my life.

  It became totally unusable.

  Whenever I have do the following with any clip (video, image, import AE):

  • Select one or more clips/sequences in the timeline panel
  • Click on the tab 'effects control '.
  • Open a sequence
  • Drag an effect on one of the sequences

  First pro gel, the loading of Windows 7 blue circle appears and remains frozen for almost a minute. I took me a half hour to apply an effect to 6 staples.

  I arrive with any file video/image/AE comp, with any type of effect (body default effect or third-party plugin it does not matter).

  MY SPECS:

  Windows 7 original

  Original Adobe CC and PAID

  Intel I7 - 3930K, 32 GB of RAM, GPU GTX970.

  The operating system that is installed on a 512 GB SSD, project on two 1 TB SSD in RAID 0.

  With this configuration, I worked for 4 years and it has always worked like charm.

  What can I do to fix this?

  Why is it that is happening all the?

  Turns out it was a compatibility problem with Colorista 2. I upgraded the plugin to 3 Colorista and now works.

• Big bug in first Pro CC 2015.3 when the pad by dragging '?

  I just installed first Pro CC 2015.3 and found this horrible bug.

  Well, I hope that this is a bug, because if this is a feature it has no sense at all.

  Please look at this GIF: https://i.gyazo.com/7ad73bd031cd9739f759ab15f8c922b4.mp4

  I have 2 clips:

  1. CLIP 1 on track 1
  2. CLIP 2 on track 2

  Now, I put the cursor on the edge of the clip 1 and start it cut by dragging.

  If you look at the program monitor, as long as I move the mouse I roll the video. And I see roll video CLIP 1, OBVIOUSLY, because I'm clip cut 1.

  Now look at the madness. As soon as I passed under clipping 2, the program followed the evolution and show me the clip 2. It's something that never happened in Premiere Pro CC 2015 and arrives for the first time in first Pro CC 2015.3.

  NOW, ADOBE

  • If I'm mower CLIP 1, why the hell I see the content of the CLIP 2?
  • How can I solve this problem?

  
  Please note that I can not work at all with this bug...

  Disable