First sudden closure 13 items

First Elements 13 load successfully. At the opening, that the mistake was, an unexpected error, program closes. I fixed this by changing of Norton, the thought made first a trusted user file. Now program opens and can import MP4 video files. Possible changes of the special effects, record a movie, etc. But at some point in this work, the program will suddenly freeze and close, can be the beginning, when importing files or at any time. Windows 8.1 system HP, 6 GB of RAM, Intel HD Graphics 4000 processor i3 2.4 GHz. updated everything that I could find, Quick time, Windows, Adobe. System has more minimum requirements for hardware and software. Do you have an uninstall program, copied items on the hard drive and reinstalled hard drive. Ran with Windows shooting mode of evil, ran also opened by the administrator, cannot find a problem. Installation of Adobe and troubled shoot program is no longer available. I would appreciate any idea of the problem by anyone. Note... 13 Photoshop installed and works without any problem. Problem seems to be associated with programs or files supports video. Thank you. Larry

As I was preparing the package to return the software I received contact from Adobe support in India. The tech diagnosed the problem and installed a fix in a few minutes, of course, they have seen this problem before. He added an audio driver to use instead of the default drivers for Adobe.  See the ASIO4ALL web site for a fix. Program now seems to operate normally. This resolution of the problem and the fix is not in pages using Adobe online, to my knowledge.

Tags: Premiere

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