LaserJet Pro N1212NF MFP: N1212NF MFP Scanner offline

Whenever I try to scan a document (with or without the help of the doc feeder, whatever), the printer/scanner disconnects 99 times out of 100, so it is impossible to use.  If I look at the screen "Devices and printers" in Windows, the printer icon for the 1212 grey out (off line) and a 'reader' CDROM appears under "devices."  He temporarily stays that way, and then the icon of the printer back online.

I already asked about this problem and I was told that I had to update the firmware in the printer, but the sequence of menu, I was instructed to use does not exist in the printer menu.

The printer seems to print normally even if there are moments when it passes between online and offline intermittently every few seconds.  Yet once, I look at the screen "Devices and printers", the greys out printer icon and an icon of CD-ROM is displayed momentarily.

This made the unusable device for scanning, and I NEED to use it to scan documents.  (Have tried both "Readiris Pro" and "VueScan x 64" programs with the same result. "")

At one point, I found the instructions in a forum to extinguish the memory of the internal driver (which appears as a CDROM drive) but that either has to reset or did not work at first and now I can not find the entrance to the forum where it says how to do.  (It was a combination of button press/hold and sequences that are not obvious).

Help!  (Before I get out my hammer and make some "delicate material adjustments" on this beast)

Hi Alan_Ritter,

Thanks for the update from me. So far so good.

I've provided the steps for disabling the Smart Install of the printer. Just to rule out any future problem.

Go to start, computer, right-click the CD printer and left click Open in a new window, go to util/siutility.exe/HP Smart Install Utility.
Shows printer or PC - select printer.
Then click on disable.

Let me know how it goes.

Thank you.

Tags: HP Printers

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