Flash CS6 problem: convert to symbol

I am running CS6 because of the way it manages audio files compared to the CC. When I conversion of symbols or by pressing F8 at the CS6 the program hangs and I have to force close it. Was wondering if anyone else has this problem?

reset your preferences:

Flash: http://helpx.adobe.com/flash/kb/re-create-preferences-flash-professional.html

If it is successful and fails, flash pro, own by the use of the Adobe Creative Cloud cleaning tool to solve installation problems uninstalling and reinstalling.

Tags: Adobe Animate

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