Flash Professional CS6 hangs at startup...

What follows is the story of a frustrated flash user.

Yesterday, the lightning worked well for the whole day. Then, in an attempt to 'stupid' to open a big enough (1920px x 1080px) file, the program crashed. 'Well,' thought I, 'I will restart the program. '' No luck.

Now, I'm facing a terrible problem. The program loads, it will, but as soon as it reaches the home page, it crashes. Subsequently, the UI greys out and the top of the window reads as follows: (no response).

I searched the internet for hours, and my research gave answers but no solutions. I found this thread (https://forums.adobe.com/message/5884097) and followed all the patches that it had to offer, but none of them worked. I uninstalled the program and reinstalled it with no luck. I uninstalled Java Runtime Environment 7 and installed Java Runtime Environment 6. I've updated everything.

What makes the problem even more strange is that Flash will be responsible if I restart my computer. It will work once. If it crashes or I go out, I have to restart my computer to get it working again.

In addition, all my other apps CS6 work: Illustrator, Photoshop, Premiere Pro, Audition, etc..

Any ideas? All the graphics card drivers are up-to-date. My operating system is up-to-date. Java is up to date. Here is the configuration of my PC:

OS: 8.1 64-bit Windows

RAM: 16 GB

Dedicated video memory: 2 GB

Processor: Intel i7-4700MQ

Hard drive: 1 TB

Really, I'm quite puzzled, and I would be very happy to help.

Thank you

A frustrated flash user

P.S. This is my first post to the Adobe communities. If I did something wrong, please let me know.

It seems that the problem has something to do with Windows, no Flash. I contacted Adobe, and they suggested that to create a new user account, I did. It turns out that Flash works in this user account. The woman helping me said that, to get help, I must communicate with Windows. Thus, the mystery remains a mystery, but at least I can use flash now.

If anyone has any other suggestions, could you post it please?

Tags: Adobe Animate

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