Follow what prompt a caller listening

I use CPIX 4.5 premium and I would like to know how can to a log file in a script of FEA. I want to add a line, guest of witch containing the caller listening before you connect to an agent.

Thank you!

The chapter of the FSQ of historical reports of Cisco CRS user's Guide shows a method in the selected menu options record, by defining the business data that is saved in the CCDRs. The menu choices can be reported on.

The Release notes for CRS 4.0 include an update to what is described in this guide CRS historical reports.

Please evaluate the useful messages.

Tags: Cisco Support

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