Forgotten Apple ID and password
My son recently bought a used iPhone 5 c of one of her friends and she doesn't remember the Apple ID or password. We force restored the iPhone but when it restarts it continually pray for the Apple ID and password stored on the device. How to clear the phone and restore to be used as a 'new device' because we are locked on the phone?
Thanks in advance.
It's the lock of activation-
Find my iPhone Activation Lock - Apple Support
If the person who sold it can not or does not - while the phone is of no use to you
If the person is willing to work with you - do this
What to do before you sell or give away your iPhone, iPad or iPod touch - Apple Support
If they don't help then consider returning the unit for a refund
No one on this forum or Apple will be able to help in this case
Is the only other thing - if the friend still have original Apple purchase documents so what to do with the phone and proof of identity in an Apple store may work
Tags: iPhone
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