FP crashing in IE and FF; Reinstall does not help not
Windows 7 64 - Bit on a Dell laptop for 2 years (Studio 1745).
During the past year, I had the following problem: each player from time to time flash will decide to stop working and will break in IE and Firefox. The browser freezes for about 30 seconds, then the message "Flash Player broke down" "send a crash report" appears. My standard solution for fixing this is:
-run a standalone uninstall
-Delete everything in appdata/roaming/adobe
-Delete everything in appdata/roaming/macromedia
-delete c:/windows/syswow64/c:\windows\system32\macromed
-Reinstall the current version (separately for each browser, sometimes as a plugin for FF)
Most of the time this could fix things; Sometimes I have to do two or three times but in the end everything would work. I could watch youtube videos, play games on kongregate, and teach an online course that uses flash.
It crashed this morning (when using gmail work, something I do every day) and reinstall does not work.
I've tried a few things. I could see the animation on http://www.adobe.com/software/flash/about/, and from there I was able to disable hardware acceleration. That did not help. I thought that Firefox can be something weird with it, so I reinstalled firefox, no luck. I tried rather install a debug build: 10,2,159,1. This still crashes things. I have not yet tried to roll back to, say, Flash Player 9, but this seems to be a rather extreme solution as something else is clearly wrong.
Any ideas/thoughts would be welcome. Memory problem? Video drivers? I'll try anything at this point.
Thank you!
Could you open a new bug on this issue over at bugbase.adobe.com? Here is a post that describes the information that we need and instructions to generate a crash log:
How to report an accident with Flash Player
The journal of the accident might be essential to understand what is happening. In addition, I would recommend install the Flash Player 11 rc drive to see if that helps.
Thank you
Chris
Tags: Flash Player
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