Fusion / using models and the extraction of the docvariables of the 9.0.10.9614 Version

Hello

We use the foregoing infra of service Manager v9.  We want to / have desgigned a template letter which, in theory, must extract all the data we want to leave a call connected and present in a merge document word (via the options of 'Letter' in the communication tab).

While we can call in various fields through the "Docvariable" function in Word 2010, some custom fields are more difficult to extract information from.  i.e. drop down list fields, ext) when we use these commands like: docvariable EXTFLDV_500167------* MERGEFORMAT, get us a number 3-digit (its unique / about its position in another table), but we cannot get real the text value or string from the list / selected field itself.

We have tried to modify the .htm document used but are not sure of the exact commands that would convert / allow the actual value of the field to pass through, as opposed to a unique id.

There are indications - that someone might give us?

Thank you

You can run this query on the database to get the reference

SELECT PROFILE_REF FROM SU_FIELD WHERE REF = 500167

Tags: VMware

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