G6-1103sa Pavilion, completed the recovery after problems, but does not restart after recovery

Hello

I have a Pavilion g6-1103sa, with Windows 7, after a few problems of software I could just get to open in safe mode, so saving docs and images on a remote hard drive successfully, tried to complete a restoration of the system to the factory settings by pressing the ESC key on the switch and selecting the option to do so.

When the restoration is complete, the there is a message saying that the restoration was a success and the laptop restarts, however all that happensis a message appears saying: your computer is preparing for first use, but then nothing happens

What can I do now?

Hello dgreen1004,

Like the previous step to reinstall the OS from the recovery partition has failed, the only other option is to try a recovery media. Per your request, I am including information on how to get a recovery media. Please open the link following "Research drives HP recovery or a USB HP recovery disc?".

Kind regards.

Tags: Notebooks

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