G6-2302ax HP: hp g6-2302ax could not refresh or reset the pc

my friend computer hp laptop g6-2302ax win8 os already running, he tried to upgrade win10 pro bootable USB key, but in the course of the installation in a private car showed an error message such as "windows cannot be installed on the partition of drive0", even tried refreshing the pc but got the message error "the drive where windows is installed is locked." ", unlock the drive and try again later", can someone please help me or this way to solve this problem...?

Thanks in advance...

Hello preveen99 ;

I read your post about the upgrade problems Win10 and wanted to help.

If your friend is to choose a partition for the upgrade, from a list displayed by the installer, they make the upgrade in the wrong way.

The upgrade of Win10 is designed to be run, even from USB, from the INSIDE and the existing installation of Win7/8/8.1.  When this is done, you select the USB drive in Windows Explorer and do a right click on the file setup.exe in the folder root of the USB.  Who will start the process of upgrade - and you will NOT give the choice of a partition because it doesn't like that. If your friend is booting from the USB key, it won't work.

Also, since MS only recently updated Win10 to version 1511, I suggest that your installation media NEW download fried using the tool of media (MCT) from following link: install Windows 10 using the media - Windows help authoring tool

Good luck

I'm a volunteer and I do not work for, or represent, HP.
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Tags: Notebooks

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