G72: How can I correct the gray circle of death that I get when I watch the videos online?

Whenever I try to watch Days of Our Lives on NBC, I get a gray circle with an exclamation point in the Center not long after the video starts maybe 10 minutes. Reasearch says it's called the gray circle of death. I uninstalled flash player and reinstalled a newer version. It still happens. I've updated the 8 GB RAM. My OS is Windows 7 64 bit. Help, please!

Hello @lmc1,

Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums, I would like to draw your attention to the HP Forums Guide first time here? Learn how to publish and more.

I came across you post on the gray circle and tried to help you!

The gray circle with the exclamation point, is an indicator that the application you are using is requiring more memory to continue to run what is available.  It is a failure of Flash Player safe keep your system to damage:

What is the gray circle with a point of exclamation mark (bang)? (Not a website of HP supported).

Unfortunately, based on your computer model, the motherboard may not recognize a higher than 4GBs memory:

HP G72 Notebook PC - Maintenance and Service Guide (Chapter 4, Page 51).

You can try to improve the performance of your system by using the following document:

HP computers - tune performance of slow system (Windows 7)

And here are some additional resources that may be able to help as well:

HP - green screen laptops and other video playback issues (Windows 8, 7)

Exclamation point! Inside a gray circle of death trying to watch YouTube videos

Please let me know if this information has been helpful by clicking the thumbs up below.

Kind regards!

Tags: Notebooks

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