General complaint on the HP Support

Similar Questions

• How to make a formal complaint about the low level of support?

  Recently, Adobe has cancelled my account because of no payment, it's because I've lost my credit card linked to my subscription. I spent a lot of time trying to update my account payment settings online, but it does not work. I tried to contact someone via the support portal to help me update my payment method by using my new card. They sent me a link to update my card details as I did. During my next payment is due I always charged to my old card and receive an invoice by e-mail (this is not usual). Then I get another email telling me that my account was cancelled. When I check my bank account I was accused $76,13 by adobe (a strange amount). I contacted someone through the portal of support and asked why I had been charged this total and why my subscription has been cancelled. After providing all the payment information for him I had, he said that he had no record of it in his system. He said while "in this case I have to escalate the case to the next level, he will get back to you in 2-3 days by e-mail. I have not received email for more than a week. When I received an email in East of "support non-response' who said ' I have asked the team concerned to study in what respect $76,13 billed and will come back to you once we hear from the team." I answered twice and provided for my bank information confirming the money deducted from my account by adobe and have had no response in 3 days.

  I think that this level of support is not entirely satisfactory and that a problem like mine should be treated with a higher level of care by the support team. It shouldn't take more than a week to send me an email telling me that they had someone looking into it. I asked my membership be reactivated with no response.

  Does anyone know of a number of direct contact or email so that I can reach out to someone who may be able to solve my problem at a faster rate? and also to make a formal complaint about the abuse by management.

  Thank you very much

  Emily

  Unfortunately there is no substantive complaints hotline.  If you can find a member of the staff of Adobe here in the forums and send them a private message, they would be willing to go further and push your question through resolution.

• BakerlessPillowwork in the Application Support folder

  I went looking for suspicious files after clicking a download link shaded and found this in my root (?) Record of Support request. Mention this because otherwise I would have thought it was a new file placed by an update, but I have not updated my OSX in awhile

  

  Inside the BakerlessPillowworks folder is an application of process simply called 'agent' and .plist files.

  

  

  I force quit on the process of 'agent' in the activity monitor and put the folder in the trash on a case where (are not empty, but I think that all signs point to him having to be removed)

  I found nothing else on this file for my bets are that it is new, but I hope that someone else could have seen or have a better idea of what it is or what to do.

  Thank you in advance, I made an account just for this post

  Do not use any type of product, "anti-virus" or "anti-malware" on a Mac. It is never necessary for her, and relying on it for protection makes you more vulnerable to attacks, not less.

  You may have installed one or more variants of the Trojan 'InstallMac '. Please take the following steps to disable.

  The criminal behind this attack tries to make the malware difficult to remove by varying names of the files it installs. This procedure works now, I know. It will not work in the future. Anyone finding this comment a couple of days or more after it was published should look for a more recent discussion, or start a new one.

  Back up all data before proceeding.

  1 triple - click on the line below on this page to select, then copy the text to the Clipboard by pressing Control-C key combination:

  ~/Library/LaunchAgents

  In the Finder, select

  Go ▹ go to the folder...

  from the menu bar and paste it into the box that opens by pressing command + V. You won't see what you pasted a newline being included. Press return. A folder named "LaunchAgents" opens.

  Press command-2 key combination to select the display of the list, if it is not already selected.

  There should be a column in the update Finder window. Click on this title to sort the content by date. This will make the related files easy to identify regardless of their names, because they will have the same modification date.

  2A inside of the folder that you just opened, there may be files with the name of all these forms:

  something. AppRemoval.plist

  Something.download.plist

  Something.ltvbit.plist

  Something.notification.plist

  Something.Update.plist

  Here, something is usually an empty string of sense, for example one of the following:

  Epolife

  InstallMac

  Javeview

  Kuklorest

  Manroling

  Otwexplain

  Here are examples, not a comprehensive list. The chain could be anything, and there might be more value of something. Looking for a group of files with the same date of change who match the description.

  Lately, the striker of "InstallMac" a were quick strings 'AppRemoval', 'download', 'ltvbit' and 'update' in the names of its records. For example, you might see file names such as these, instead of the above:

  something. AppVemoral.plist

  Something.dolnwoad.plist

  Something.btvlit.plist

  Something.uadpte.plist

  You may have more than one copy of the malware, with different values of something.

  Place all of these in the trash. If there are other files whose name begins with something, those in the trash also move. You can get a caveat that some files are locked; Delete them anyway.

  Once you've done that, we may not have anything left in the LaunchAgents folder; in this case, you can remove the folder, but otherwise does not delete it. Other files in the folder are not necessarily malicious (though they may be, if you have also installed another type of malware).

  Log off or restart the computer. The Trojan horse should now be inactive.

  3. This step is optional. Open the folder as in step 1:

  ~/Library/Application Support

  and move it to the trash of the subfolders with the name, something you found in step 2.

  Do not move the Application Support folder or anything else inside.

  4. open the Applications folder. If there is an element named something, or "Hell Zip", or with any of the other names listed in step 2, then drag it to the trash.

  If in doubt, press option-command-4 key combination to get the apps by date added. Look at the apps that have been added since you first noticed the problem. If there is one, that you don't recognize, drag it to the trash.

  You can get an alert that the item is locked. Confirm that you want to move to the trash.

  Empty the trash.

  If you receive an alert that the application is running, force it to quit.

  5. from the Safari menu bar, select

  ▹ Safari preferences... ▹ Extensions

  Uninstall all extensions, you don't know that you need. When in doubt, remove all of them. None is required for normal operation. Do the equivalent with Chrome and Firefox browsers, if you use one of the people.

  If the window does not open, restart the computer in safe mode. Some caches maintained by the system will be rebuilt.

  6. replace the search engine and home page in each of your browsers, if either has been changed. In Safari, first load the desired home page, then select

  ▹ Safari preferences... ▹ General

  and click on

  Set on the current Page

• Disappointed on the Apple Support

  I'm very disappointed on the Apple Support, my Apple ID has been compromised, and 2 devices Apple cannot use for almost 3 months. I had reported my case since April 7, 2016 and talked to little advise so far, to date still my case still sort and all the advise as ignore my cases, never followed my cases and never update me my status of the case, even I sent mail had no response from them. Can someone advise me in this case?

  Yes. Do not post about it here. Rants and complaints are not allowed. Here's the user forums only. We do not consider complaints.

• BlackBerry Smartphones MIssion Impossible: How to communicate with anyone on the Blackberry support

  Hi all!

  I have an important question for the BlackBerry support team (is not directly related to a product specific to BB, but related to the support of BB products in general), but it was impossible to contact anyone, somehow, in support of BlackBerry.

  Can someone help me on this mission?

  Thank you

  Ricardo

  RIM does not guarantee other support devices by wireless companies.  So, if you buy from someone and they don't give you a guarantee then you will get probably no guarantee through RIM.   That's the pitfall of equipment from unauthorized dealers.  I am a TMobile customer we.  However, I can't directly call the RIM and get warranty support.  If I want to RIM support I have to pay $50 for the case.  But, if I called TMobile and they can't solve my problem they can escalate my case to RIM without cost to me.

  This is how their system works.

• How can I make a formal complaint about the Microsoft Customer Service?

  I tried to contact customer service about a problem I had with my DirectX, and frankly, the 'service', I received from the client has been obnoxious. On the rare times where I actually managed to get in touch with someone, I was treated with complete disregard. For example, I was on a live chat this morning, and after asking three times if I could speak to a supervisor, she agrees finally to connect to one. Twenty minutes later I had not plugged to a supervisor, so I let her know that I've been waiting for twenty minutes. She closed simply disconnected the cat and I now have to wait several hours to be connected to another cat. Microsoft employees have been totally disrespectful to me and their service has been horrible. How can I make a complaint about the problems I had to deal with? And how can I get in touch with someone who will really help me to solve my problem, as they are supposed to. You know, because it's their job?

  Hi ksly1205,

  I just wanted you to (a) I had a very similar experience today that sent my blood pressure skyrocket through the roof and (b) the 'support' (?) provided by MS seems to have got better with the release of Win10. My rants is at http://answers.microsoft.com/en-us/windows/forum/windows_10-security/formal-complaint-extremely-poor-and-rude-microsoft/d6e4dc2d-27c4-410d-b28d-9855d45fc6d7 if you are interested.

  To be fair (?) to Microsoft, they're probably dealing with a considerable number of complaints, requests and similar with the launch of Win10, but in no case should justify "hang up" on frustrated users who are asking valid questions about Microsoft products. Will not create us these problems, and many of us have been "actively encouraged" to use Microsoft products through some pretty compelling marketing - Microsoft is expected to provide some of this service of 'better quality' and 'innovation' they like to make out in their campaigns in the media.

  If you want to deepen your question, you might be able to find a back door into the network MS. try to do an internet search on the Microsoft contacts in your country - they like to push to good media on themselves, so you can be able to find someone who handles issues related to the consumer media. If you feel that, send them an email or (if you're lucky enough to get a phone number), give them a call. No guarantee of operation, but you can try.

  Good luck!

• Driver Bluetooth not available on the Dell Support suite

  Hello to everyone in the community,

  I have this Dell Inspiron 15R N5110 for the last year and I am generally satisfied with his performance. I got Windows 7 Ultimate edition provided by my dealer and it worked well all round. I joined Dell Community a few months ago and downloaded and installed DELL QUICKSET from Dell Support site as an update. Before installing Quickset suite Bluetooth to my laptop would work fine, but after installing quick adjustment, it has stopped working. Without doubt, I disturbed the sequence

  Recently, I installed a new copy of Windows 7 and follow the order appropriate for the installation of the driver. I couldn't find a driver Bluetooth of independent outside the BHS + WLAN driver on the dell support Web page. The laptop recognize the Bluetooth and Wireless LAN adapter but cannot start the two. I found the wireless LAN driver, but the driver now Bluetooth is not available on the official Dell support site. I tried online diagnostics and research on the Dell Support programs but could not find.

  Can someone please give me the link on Bluetooth driver in the Dell Support Web site?

  Concerning

  Junaid Shah

  Pakistan

  Hi Junaid Shah,

  Inspiron 15R N5110 goes hand in hand with a combo (Wi - Fi and Bluetooth) card and the drivers are not provided separately. You will need to download the driver of combo on the Dell site.

  The drivers are downloadable at the link below.

  http://Dell.to/QtFK85

• Complaint about the inability to change payment information

  As there is no place to write a complaint to and the customer service talk to answer the most basic of problems, I'll put it here.

  I think it's ridiculous that I cannot change the credit card I use to pay my subscription of cc of adobe. I can change it only to one who is registered to an address in my country of origin, but I moved to the United Kingdom since the subscription and would like to pay with the card I use here, so that I can cancel my old one and avoid unnecessary bills. The only solution that I received through the chat support is to cancel my account and re - register, of course at a higher price!

  It seems that the more a company monopolizes a market, more they feel the right to treat their customers like garbage. It is very bad customer service.

  Hello

  I really apologize for the experience.

  Please see manage your membership FAQ: How can I update my payment information?

  Hope that helps!

  Kind regards

  Sheena

• Will be the Apple Support IOS still 9.3.5 on my ipad 2 even if it will not upgrade to IOS 10?

  Issues related to the:

  Will be the Apple Support IOS still 9.3.5 on my ipad 2 even if it will not upgrade to IOS 10?

  9.3.5 IOS is still safe?

  Please answer ins a few hours of

  iPads that will stay on iOS 9.3.5 will still run and be fine and app developers will publish app updates should still be compatible with iOS 9 for, probably, a year, or almost.

  Maybe a little of everything and more.

  Even in this case, regardless of apps that is updated will still continue to work.

  IPad 2 will be just fine.

  Do not worry.

• Why don't I have easily select my questions open after the connection support?

  Why don't I have easily select my questions open after the connection support?

  When I connect support communities, I have still no clear idea where to find my support questions which remain open to check updates.

  Seems to me that this should be a great, distinct and separate button on the homepage of support after you have connected.  "My open issues Apple Community Support."

  Is this too much to ask?

  Steve

  1. Click / tap your username
  2. Click / tap 'manage subscriptions '.

  

• This e-mail from the thunderbird support team or a fake email?

  I received an email informing me that my account is almost full and giving me instructions on how to renew my account. I just want to check if this e-mail is really a mozilla thunderbird support or is a fake email.

  the content of the email:

  Subject: [[email protected]] alert low storage limit
  Date: Thu, October 15, 2015 17:00:08-0700
  From: < [email protected] > Service account
  Answer: [email protected]
  To: [email protected]

  Dear [email protected],

  1969-2000 MB

  We noticed that your e-mail account has almost exceeds its limit. And you will not be able to send or receive messages any time now,

  Click here to renew your account.

  NOTICE:
  failure of the renewal of your e-mail account. It will be permanently disabled.

  Thank you
  Service account

  n ' has not clicked on the hyper suggested link again.

  The wording of the messages from the 'provider' is a little off. It may be a phishing attempt.
  Contact your e-mail provider using the details found on an old Bill or use a previous contact address you have used successfully in the past.
  DO NOT CLICK ON LINKS IN THE MESSAGE-UNSUB
  
  
  
  The messages appear to come from - [email protected] , but the reply address is another area - [email protected].
  
  The address of this last was reported as scam
  http://scammed.by/scam.php?id=77518
  
  
  Your question

  This e-mail from the thunderbird support team or a fake email?

  Thunderbird support is not a provider of e-mail and does not send a message like this. I suspect that it is a scam.

  TB - 38, 3 Win10-PC

• Where the complaint on the Firefox extension that are harmful to my Web site?

  Hello

  I received feedback from my customers that they were no more able to access some of my sites because of a third-party extension they've installed.

  Note: I have installed this extension and have confirmed that the malicious activity was true.

  Where the complaint about the Firefox extension with malicious intent?

  Concerning

  Hello, if the addon is hosted at addons.mozilla.org, please use the contact under 'Concerns editorial' option described in https://developer.mozilla.org/Add-ons/AMO/Policy/Contact

• I want to prevent access to the ' topic: support ' page. How to accomplish this task?

  I want to prevent access to the ' topic: support ' page. How to accomplish this task?

  You must create the userContent.css file and possibly the record chrome as well if they do not yet exist.
  Note that the names are case-sensitive.

  • Create the folder chrome (lowercase) in the .default < xxxxxxxx > profile folder if the folder does not exist
  • Use a text editor like Notepad to create a file userContent.css (new) in the folder chrome (file name is case sensitive)
  • Paste the code into the userContent.css file in the Editor window
  • Make sure that you select "All files" and not "text files" when you save the file via "save file as" in the text editor as userContent.css.
    Otherwise, Windows can add a hidden .txt file extension and you end up with one does not not userContent.css.txt file

• IAM making purchase I get the message (to the iTunes support contact support) what I need to do

  IAM making the purchase of a war of nations game, I get a message (to the iTunes support contact support) what I need to do

  You can contact the support of iTunes for assistance.

• cannot join the mozilla support

  Failed to register, because the site / /support.mozilla.org/en-US/users/register is not displayed but is up to /auth all the time. Now, you have given me another form of registration to ask this question, so I'm in.
  I wanted to post a reply!

  Yes. This is a bug. We'll soon fix that:

  https://Bugzilla.Mozilla.org/show_bug.cgi?id=972269