Germinate by HP: 3D Capture the bad screen to scan

We just have our 3D capture stage delivered today and we are super happy, but we lack a few difficulties. For some reason, the scan seems to occur in the first screen: all these black and white lines are appearing on the computer rather than on the Sprout workspace (this applies to all both with 3D capture step and without capture 3d stage). Works still fine Capture app, we are able to take pictures of items. But the 3d Capture does not want to go to the second screen. Don't know what to do.  I am running Windows 8.1, I installed all the Updates Wizard HP told me.  Any ideas?

Hello

Please update to Win10 and then upgrade to the latest version of workspace.  Here is the link to the site Web SW and drivers:

http://support.HP.com/us-en/drivers/selfservice/sprout-by-HP/7471144/model/7471145

-Make sure that you select Win10 as the operating system

-Scroll down to Software Solutions and click, you can download the latest version of workspace 1.5.3.2919 Rev.H

With this new version, the 3D scanning is much faster than version 8.1 of Win and also creates a better image as well.

There is also a video that shows you how to make a 3D with the HP stage scanning (in the tutorial on the far right container) or you can use this link to get all the videos:

http://support.HP.com/ca-en/product/sprout-by-HP/7471144/document/c04501029

Tags: HP Desktops

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