Get profile error every time

If I'm away from my computer and come back, FF will not update all pages. Just, he sits and turns. The spinner is not green. If I close FF and try to open it again, I get a message already running", then an error message saying that my profile is not found. I did a total refresh to create a new profile, but exactly the same thing happens again every time. I have to restart my computer every time I'm missing for more than 10 minutes because FF will not regenerate no label if I let is sit for 10 minutes. This all started after the last update. I guess the update looks like a uninstall and reinstall. Of course, I lose all my add - it whenever I do it. Very frustrating. Help.

Hello Rex,

Some Firefox problems can be solved by performing a clean reinstall. This means that you remove Firefox program files, and then reinstall Firefox. Please follow these steps:

Note: You can print these steps or consult them in another browser.

  1. Download the latest version of Firefox from mozilla.org office (or choose the download for your operating system and language on this page) and save the file to install it on your computer.
  2. Once the download is complete, close all Firefox Windows (or open the Firefox menu

    Click the close button

    ).

  3. Remove the Firefox installation folder, which is located in one of these locations, by default:
    • Windows:

      • C:\Program Files\Mozilla Firefox
      • C:\Program Files (x 86) \Mozilla Firefox
    • Mac: Delete Firefox in the Applications folder.
    • Linux: If you have installed Firefox with the distribution-based package manager, you must use the same way to uninstall: see Install Firefox on Linux. If you have downloaded and installed the binary package from the Firefox download page, simply remove the folder firefox in your home directory.
  4. Now, go ahead and reinstall Firefox:
    1. Double-click on the downloaded Setup file and go through the steps in the installation wizard.
    2. Once the wizard is completed, click to open Firefox directly after clicking the Finish button.

More information on the resettlement of Firefox can be found here.

WARNING: Do not use an uninstaller to third parties as part of this process. This could permanently delete your Firefox profile data, including but not limited to, extensions, cache, cookies, bookmarks, personal settings and passwords saved. They can be retrieved easily unless they have been backed up on an external device! See back up and restore the information contained in the profiles of Firefox.

Please report to say if this helped you!

Thank you.

Tags: Firefox

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