Gmail messages deleted from web blackBerry Smartphones do not delete BB

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• Text messages new SMS to blackBerry Smartphones are NOT showing as unread "Bold" 9700

  The other day that I woke up literally with a few new text messages that I only found now texting the same people. Apparently, I got these messages, but the envelope icon was always white next to the unread messages. Since then, whenever I receive a new text message, my phone sounds like it should, my light flashes red but still no yellow envelope or the number of unread messages red GOLD star on sms folder. If I score no read manually I get very least the Red Star (which is normal). E V E R Y T H I N G else works fine including the BBM and emails.

  I've tried resets many hard, pull the battery, I even turned on my phone without the SIM inside. I even deleted the most recent application, I've updated. Tried a different theme, removed this theme... etc. I was on google for most of my time at work even the past 2 days and still no luck.

  I have not controlled and checked the show new message indicator, but also deactivated and reactivated the number of messages (note the order).

  Help, please!

  Solution: New phone!

• Message tones assigned to blackBerry Smartphones do not play

  8707g

  The assigned tone for the messages folder plays. I disabled that I thought that it may be too mounted the tone for emails and SMS, but still they do not play. Am I to assume that you hear different tones for SMS and email folders?

  I asked this question in the other two forums without any solution to my problem so members may here learn more.

  I just wish I could resolve this issue with BB direct that the handset is only 5 days and still no solution.

  Has done this when I got it. Looks like a phone call at 3 and is not funny at all!

  No flood for us.

  EDIT: changed volumes ringtones from high to med and started working. VERY STRANGE!

• Box of Message of glitch-slow blackBerry Smartphones and not show all Messages

  My message Inbox is only show of Face Book and BB messenger and a missed call.  Call history his watch is not my E-mail SMS, MMS, or full. It also shows that about 3 days worth of information. It also takes a long time to load and once no info was present.

  Even more strange, is when I receive a message from the folder gets its red icon.  But, when I click on it, nothing new in there.

  It appreas that I consult only some info and not all the info in my 'Messages icon. My emails can be access by there respective folder. These file seems glitchy so.  When I click on them and see all messages sometimes always displays the unopened icon.

  Help, please.

  Thank you

  I tried switching the default 4 themes on the device and still not go. Then I downloaded and installed a new theme and then switched back to my original them and that seems to do the trick.

• BlackBerry smartphones can not get incoming messages in Facebook

  I'm unable to receive incoming messages in the facebook message box. The messages are giving, but I can't receive. Ask for help!

  Hi and welcome to the forums!

  KB27993 Facebook for BlackBerry smartphones is is more updated of the new RSS

  «On some occasions, that the Facebook® for application smartphones BlackBerry® is therefore more updated news FEEDS even when a manual refresh is complete.» Users of blackBerry smartphones who not know this problem may be able to view existing comments or other profiles of FaceBook® friends".

• I'm trying to download the trial version for Acrobat DC edit PDF files, but when download initializes, it gets to 11%, gets stuck, then gives the message "request from Web Get failed. I canceled, downloaded the installer again and got the same result.  I'

  I'm trying to download the trial version for Acrobat DC edit PDF files, but when download initializes, it gets to 11%, gets stuck, then gives the message "request from Web Get failed. I canceled, downloaded the installer again and got the same result.  I'm on a PC running Windows 8. Any suggestions?

  Hiddm93421458,

  Restart your system and then try again to install Acrobat Reader DC using this link Download Adobe Acrobat free trial | Acrobat Pro DC.

  Let me know if the problem persists.

  Kind regards

  Nicos

• BlackBerry smartphones can not download applications

  Hello, I recently brought the new 9320. I have the card memory base San Disk that come with the Blackberry. Also, as soon as I put the phone I downloaded Blackberry Desktop Support software. The desktop software and storage on the phone at the same time options I have a 14.4 MB remaining on the phone storage and 1.4 GB left on my memory card. When I try to download apps on the phone via my WiFi it is said that there is not enough remaining space. I guess that the phone will only attempt to download the application in the device memory. Is it possible that I can get the phone to automatically download the application directly on my memory card? Or is there another problem that prevents me download apps?

  Thank you.

  Hello and welcome to the community!

  There are three types of potential memory on a BB: 1) application memory, the device memory) 2 and 3) Media/SD Card Memory.

  Application memory - it is the most important; It is protected (not available to the user), dedicated and (fixed size) space as the destination for the installation of applications (the BONE itself more certain applications storage, overhead and such). You can't touch AppMemory. You cannot improve the maximum AppMemory that your BB has. It is what it is. Applications can install only here... There is no other choice.

  The device memory - it is space on your BB you can touch these files, images, media, etc. In general, it is not very big, but it is available.

  Memory card SD/Media- is what it says... your SD card to store files, media, photos, etc.. It can be as large as your BB OS can support... see this KB:

  • KB05461 Sizes of card MicroSD taken in charge by the BlackBerry device software

  On some devices/OS levels, you can see 'Free file' (Options > status), I think this is equivalent to AppMemory. You can see on other devices, all the memory usage levels three (Options > memory). Here are some tips to use:

  • KB02843 What is the function of low memory manager on the BlackBerry smartphone
  • KB14320 How to maximize space and power battery life on the BlackBerry smartphone
  • KB14213 Call logs, SMS text and email messages are deleted from the BlackBerry smartphone

  Finally, it is always important to correctly close applications when you are finished with them. Using the back or on the red button won't do that - those leave the app to decide what to do... and some let themselves memory-resident, consumes resources on your BB, slowing down the overall performance. On the contrary, to close an application, tap on and select 'Close' or 'Quit'... which force the application to be closed, freeing resources for your new use it consumed. Some applications will always be running (in general - BBMessenger, browser, homescreen, phone and Messages)... but, you should always close them properly - especially the browser... If we leave on a web page, it will not consume only additional resources, but the power of the battery as well.

  In addition, each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy. Some have taken to do this on a regular basis as a preventive measure... some as often as once a day. Others got the app QuickPull to automate a simulated Batt Pull.

  Thus, issues of the app, it is a question of AppMemory... Please see the information above in order to maximize the amount of free AppMemory on your BB. If your particular model of BB has a limited amount of total AppMemory, then you must understand the mixture of 'must have' for you and then give priority to your "optional elements" in order to charge as much as you can, sacrifice these things of lower priority.

  Good luck!

• Torch 9800 blackBerry Smartphone email not showing problem!

  Hello world

  I got my BB Torch 9800 for a few months. Already used to work properly, all my emails used appears in the messages folder. But these days, when I get emails my bb flashes red and it shows on the top of screen email icon. But when I open my messages folder shows an empty without any email folder, even though I can see the icon of e-mail showing pending emails there. I'm aware of this option which, if I press menu bb and then tap show all, my e-mail address with my name will appear. This way I can display the e-mails received. But I don't want to use this option, because I prefer all my emails go to the messages folder, that way I can have more space to download other applications. Please help and any advice would be much appreciated. Thanks in advance

  Note: if I recharge my camera all e-mails shows up in the messages folder. I don't want to reboot my device whenever I face this prblem.

  Is my QUESTION HARD to ANSWER? No one's taken the trouble to give me an answer, why?

  Hey hamdi,

  Welcome to the forums.

  You might have a problem with your database of Messages. Try to clear the database and tests of new messages.

  How to clear data from the BlackBerry Smartphone user

  Note * delete this database will delete all messages on your BlackBerry smartphone.

  You can backup your BlackBerry first following this article, but want to test before you restore all the data.

  Here's how to make a backup of http://bbry.lv/oPVWXc, here's how to restore http://bbry.lv/qgQxLo

• BlackBerry Smartphones can not access Media card with BB Desktop or Media Sync 9700

  The other day I received a Reburbed Bold 9700 update.

  I use Ver 6 Deskstop OS and the 9700 is running device code latest version 5.

  I have a Kingston 4 GB media card that I know is in place because the 9700 recognizes it and when I go to files and select the media card, I can see all the files on the card and when I take a picture it is written on the card so I know that memory is very good and he sees the 9700.

  The problem I have is BB Deskstop or latest version of Media Sync to see so I can transfer files to and from my PC and the media card.

  The error message that I receive on the two applications, it's that I have to turn on mass storage Mode.  When I look at my memory settings:

  Compression - enabled

  Map of media Support - on

  Mass Storage Mode Support - on

  Auto enable mass storage Mode when connected - Yes

  I formatted the card successfully on the BB.

  I tried another card memory (2 GB) and also properly formatted as well.

  I also tried another USB cable into another USB port.

  I had a BB hard reset by pulling on the battery... several times.

  I had another before Blackberrys and have never had a problem of access to the media card.  I would have thought that it is easier on the 9700.

  I did search endlessly on the Web and saw other people with similar problems but many were so simple that the card is not seated properly and it also had the symptom that the BB is not recognizing the media card.  My BB recognize media cards and use them, but I can't access the card through my PC.  I understand that I may not see a pendrive pop up in Windows Explorer, but I can't understand why the BB Desktop or Media Sync cannot access.

  I know that both of these applications communicate to the BB cause I get requests for passwords and the desktop, I can view all my applications and I used to update the device until the last OS level during the troubleshooting process.

  I just wanted to see if anyone has experience this problem and has tips, if not I will contact AT & T or go into a local store to see if they can help.  I just think I'm missing something that I can take care off instead of my own.

  Thank you!

  Hello

  Have you tried to connect the device on another computer?  If another computer to recognize the device, it may just be a case of bad USB drivers on your computer.

  Here are some KB articles that may be able to help:

  KB19717 - BlackBerry smartphone is not detected as a USB mass storage device when connected to a computer

  KB10312 - impossible to display the map of support using the BlackBerry smartphone

  You also need to remove the USB ports on your computer (using Device Manager), and then restart the computer to reload the correct drivers.

  An alternative to this is to simply use a microSD card reader which allows you to use the microSD as a flash drive.

  I hope that this info is another starting point for you!

• BlackBerry smartphones are not able to put songs on my storm... Phone not connecting

  I installed the Desktop Manager and when I click on the section media says I need turn on mass storage. I have the memory of mass, but it is not always connect. What can I do to fix this because I really want to put more songs on my phone.

  My phone is not fully install on my computer because it says there is a problem with the drivers of Bluetooth devices, I don't know what it is for, but I guess that its important. Where can I find the drivers to install on my computer?

  Any help is appreciated.

  Hello brend82 and welcome to the community of BlackBerry Support Forums.

  Take a look at this article from the BlackBerry Technical Solution Center

  KB19717 - BlackBerry smartphone is not detected as a USB mass storage device when connected to a computer

• BlackBerry smartphones can not connect BlackBerry Pearl 9105 for PC

  Hello world

  I have the following problem:

  After using my BB Pearl 9105 for almost 3 years, I can not connect to PC more (I still menu with choice of 3 options on my smartphone when I connect, but when I click on that option "usb" or "charge", the menu appears again).

  In addition, the PC does not recognize my smartphone as a usb device. Updated BlackBerry Desktop Software and the purchase of the new Micro-USB cable did not help.

  I can still load.

  Could anyone suggest me how to solve this problem?

  Hello and welcome to the community!

  Here is a list of troubleshooting items... I hope that something will be useful:

  • http://supportforums.BlackBerry.com/T5/BlackBerry-Desktop-software/tips-for-getting-BlackBerry-deskt...
  • KB10144 How to force detect the BlackBerry smartphone using the Application Loader
  • KB28457 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone because of administrative permissions
  • KB28458 BlackBerry Desktop Software is unable to detect the BlackBerry smartphone when user account control is enabled
  • KB28459 BlackBerry Desktop Software is unable to detect the BlackBerry smartphone when a full version of Roxio® Media Manager is installed
  • KB28456 BlackBerry Desktop Software is unable to detect the smart phone BlackBerry when the USB selective suspend setting is enabled
  • KB28444 The BlackBerry smartphone is not detected by the BlackBerry Desktop Software, when connected by USB to a USB hub or a docking station
  • KB28443 BlackBerry Desktop Software cannot detect the BlackBerry smartphone when connected via USB
  • KB02640 Troubleshooting USB connections
  • KB15486 Top 10 smartphone BlackBerry and BlackBerry Desktop Manager troubleshooting tips
  • KB00125 BlackBerry Desktop Software cannot detect the BlackBerry smartphone
  • KB11439 BlackBerry Desktop Software does not detect the BlackBerry smartphone when it is connected
  • KB00019 PIN code not displayed in BlackBerry Desktop Redirector
  • KB10938 "Current USB charge is insufficient," appears on the BlackBerry smartphone
  • KB01451 How to enable Sync advanced logging if a wired synchronization fails
  • KB19717 The BlackBerry smartphone is not detected as a USB mass storage device when connected to a computer
  • KB16310 Media Transfer Protocol and the BlackBerry Storm smartphone
  • http://supportforums.BlackBerry.com/T5/BlackBerry-Desktop-Software/Desktop-Manager-quot-disconnected...

  In addition, make sure you use only the root USB ports... without hubs (sometimes the front-end ports are hubs... use a rear USB port). And don't forget to try to disable the USB power management in the configuration of your system (Device Manager).

  Check also on the incompatible software... it was reported that NTI Shadow Ninja & software can cause a conflict; Remove and reinstall the desktop software BB allows to install correctly.

  My apologies in advance if this is redundant - there is no way to be sure that if you have already seen and tried these. Also apologies if all are not currently available... RIM takes their monte and descends at will as they revise things.

  I hope that something it is useful!

  See you soon!

• Email gMail from blackBerry Smartphones will not delete BB after deletion in gMail

  Hi team...

  With the help of a Curve 8310.

  1. I use the BlackBerry enhanced gMail connector.
  2. I am able to get a new emails gMail on my device
  3. I am able to delete email messages on the device and to have them removed in gMail

  I am not in a position to:

  -Delete items in gMail and delete auto on the device.

  I implemented 'Email Reconciliation' on the device... and everything should work.

  BlackBerry KB18426 talks about the "limits" of the improved gMail connector but is not specifically of destruction.

  You are right. Indeed, the gMail app, produced by Google (available at m.google.com) produces a sync two-way e-mail with own correction.

  Thank you for your help. The most appreciated.

  -JeremyM

• Messages from blackBerry Smartphones do not delete on blackberry703e

  When I delete a message on the blackberry 8703e will not delete the actual message on blackberry.  The message is still there.  I have, click on the email and delete it on the menu and the message is still there.  Is there a setting that is turned on or something.  Your help is much appreicated.

  I think it's a software problem.

  So, follow these steps.

  Backup your sensitive data via Blackberry Desktop Manager.

  And clear the memory of your device.

  Go to Options - Security Options - General settings

  Open the menu and select 'clear the cell '.

  After that, restore your data on the device.

  Please note - do not backup TOTAL and COMPLETE, because you can save and restore the wrong data that caused the problem.

  Use the 'Advanced' in backup option and backup only that information which is necessary.

• Two-way sync with Google Apps Gmail/Verizon blackBerry smartphones does not

  To navigate on this forum, I see the two-way synchronization of read/delete messages with Gmail should work since early May. However, I was never able to get the two-way synchronization works successfully on my BlackBerry. (I have a Storm 9530 with Verizon, and I use BIS with Google Apps Gmail on my own domain name.)

  Several times over the last couple months, I've tried different combinations of: deleting my account Gmail from BIS and Add again a few hours later. Reset my device; return service directories; ensuring that all my BIS and parameters in the reconciliation of the enamel on my device are in order. But I read in Gmail messages continue to remain not read on my BB has marked more than a day later.

  Notably, sent messages to Gmail appear on my BlackBerry and have since early May. Contacts sync also works as expected. However, no other aspect of the two-way sync seems to work. Is there anything I can try to make it work?

  Postini disabling and modify records MX for ASPMX. L.GOOGLE.COM. et al., then remove and re - integrate my bis account has indeed fixed my problem. Apparently parts of the BIS use MX one records field to determine whether to use Gmail or IMAP ordinary. That's why reconciliation features for Gmail (and some of the features of the plugin improved too, Gmail it looks to) are not available if your Google Apps domain uses the Postini Services.

  Fortunately, I don't require Postini on my domain (because it is just my private domain, I really useless company features;) I allowed him only because that's where ), so that this action has resolved the problem for me. Although this bug could end up biting small businesses that use Google Apps with Postini and want to use BIS; If all goes well it will be fixed in a future BIS release.

• BlackBerry smartphones can not send or receive e-mail messages

  Cannot receive or send emails on blackberry - message reads "eception exception DSSMA (5): 2 invalid state.

  OK the email on laptop - how I grind

  Hello and welcome to the community!

  There is virtually no diagnosis of those - they are the equivalent of random errors in Windows for which trace the root cause is futile. Basically, here's the last out in the programming code - some event occurred for which there is no event handler in the code. The patch is an update of the code that handles the event... but, again, what is the event is almost impossible. So, there are a few things to try:

  Sometimes, the code simply is damaged and needs to be updated - just like a reboot:

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  If it doesn't boot properly, then you need to try Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in safe mode

  There may be a code updated to the value of the carrier - check out them through this Portal:

  • http://NA.BlackBerry.com/eng/support/downloads/download_sites.jsp

  The toughest possible causes are a bad application behave. To find it, there are two options. Is to see if you can read the log file:

  Go to the home screen. Hold down the "alt" key and type "lglg". (You won't see anything as you type). This will bring up the log file. Scroll down (probably a lot of pages) until you see a line that says "eception execption. Click on this line. The application name will be in the info. Alternative methods to implement the newspapers are in this KB:

  • KB05349 How to activate, view, and extract the the event logs on a BlackBerry smartphone

  The other method is to remove the apps one at a time, wait a while between the two (I usually recommend a week), until the problem stops... revealing the offending application. Yet another method is to recharge the BB OS itself, leaving little time between the addition of other applications on the BB in order to be able to determine exactly what is the cause.

  Good luck and let us know!