GOOD QUESTION ON PORTABLE WINDOWS 8

Hello

I have a laptop from Samsung which has window 8 on it (I haven't done the 8.1 update yet).

Recently the noise stopped working for no apparent reason. The speakers do not work and a helmet or any other external device connected does not work either.

From what I can tell, the sound card/driver is Realtek High Definition Audio. Windows tells me that the latest driver is installed.

How can I solve this problem? What do I have to uninstall and reinstall the drivers?

Thanks in advance :)

Hello

I appreciate the steps you tried to solve the problem.

Please answer a few questions to refine the question.

1. What is the brand and model of the computer?

2. are you aware of changes to the computer before the show?

This problem normally occurs when the audio driver is not updated to the latest, or the driver installation may be corrupted. Before uninstalling the driver, try to run the troubleshooter to see if there is a problem with the system.

Method 1:

Let us make sure that the audio drivers are updated by visiting the computer manufacturer.

You can see the steps mentioned in the article. You can run the audio Troubleshooter and also update the drivers.

No sound in Windows

http://Windows.Microsoft.com/en-us/Windows/no-sound-help#no-sound=Windows-8&V1H=win8tab4&V2H=win7tab1&V3H=winvistatab1&v4h=winxptab1

See also:

Method 2: Uninstall and Reinstall Audio driver

You can uninstall the driver from Device Manager.

a. press the Windows key and the R key to open the prompt to run it .

b. type Devmgmt.msc and press ENTER to open the Device Manager.

c. click on the forward arrow audio, video and game controllers.

d. right-click on the Audio driver, you see and click Uninstall.

e. you may asked to delete the driver software. Press Yes to continue the process.

f. close the devices window Manager .

You can check with the manufacturer to find the latest version of the audio drivers to the computer.

Hope this information helps. Response with status so that we can help you.

Tags: Windows

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