Google Chrome Frame plugin breaks RoboHelp 8 documents

We have a large ERP application with a heavy client of AJAX (Dojo based).  The application is an internal application and the supported browser is IE8.  We would like to install Google Chrome Frame (GCF) on the desktops of our users in order to improve the overall performance of the application.

One problem, we discovered in the tests is that RoboHelp 8 will not work if the GCF plugin is installed.  We use RoboHelp to generate a large amount of our workers policy manuals.  When the GCF plugin is installed a user can click on the first link on navigation but then is unable to navigate further.


The problem occurs as long as GCF is installed (regardless of the fact that his licence or not).  If you uninstall GFC, the generated RoboHelp documents start to work again.

RoboHelp generates a presentation of the HTML frame with navigation on the left and readable documents links on the right.  Interestingly, RoboHelp 6 documents work well with the GCF plugin.

We see that the problem with RoboHelp 8.  I don't know if the same problem occurs with the 9 in RoboHelp.  I was not able to find much information on this problem.  If someone else found similar problems with RoboHelp and effective work around we would be delighted to hear it.  

It is currently preventing us to ride on the GCF plugin to our community.

Thanks in advance for your help.

Brett

Welcome to the forum.

There was a post possibly a year back where a plug-in has had the same effect. I remember with certainty that the plug-in's, but something tells me this is it and I don't think that there is no resolution.

Chrome itself was not supported by RoboHelp, until what RoboHelp 9 for the version you may be using the problem.

You can install the trial version of RoboHelp 9 on another machine to test?

See www.grainge.org for creating tips and RoboHelp

@petergrainge

Tags: Adobe

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