Handle the CMDB task in Workflow Palette

Hi all.

Do you have experience with the CMDB manage the task in the request workflow palette?

Currently, we do all our point updated configuration directly in the active module.  Recently, we started however to deploy a large number of field equipment and we are seeking to strengthen the replacement process.  One of the things I want to make a field of a request submitted and this value map to a configuration item and then update a value for the CI.

For example:

Application with a serial number.

Manage point CMDB should update field of the physical state of the corresponding configuration element.

(Ideally if S/N does not exist in the CMDB must be a mistake or a task of e-mail)

The application is presented from the customer portal and has all THIS linked to demand.  The value of S/N in the query comes form a custom field.

I find the task of the cmdb very non-intuitive so I think that this would be not possible without customization, I think that I better check with some of the experts here... Gytis I look at you :-)

Thank you all and have a good weekend.

Hi Mick,

I think that it is not necessary to use the general area "CIs to ask."

In the example, you can create unique custom fields QD screenset request (or especially custom screenset only as "CI" defective) and "Replacement CI" then use these fields to store the information of the CIs affected by the query.

In this way, you will need that one 'manage CMDB task' for updating these CIs by specifying different transactions in this task:

Tags: VMware

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