hard drive failure. incomprehensible error code.

HI: I have a no start hp G62-b20SA. The built-in diagnostics give me a failure code: GLQJK9-5LM681-9XLO3F-6OT303 and a product Id: XF390EA #ABU and 1 hard drive and a web URL.   What does this code mean?    I have been round and around the site, and nowhere can I find a box "enter your code of error here.    Can someon please explain what this means and what I can do about it.

TKS

Hello

The error code will be a Smart failure or disk Self Test - in both cases, this would indicate that hard is defective and must be replaced.

If your laptop is still under warranty, contact HP and arrange for the disk replaced - you can check the status of your warranty here.

If you live in the United States, contact HP here.

If you are in another part of the world, begin here.

If you are out of warranty and would like a guide to replacing the hard drive yourself, let me know.

Kind regards

DP - K

Tags: Notebooks

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