Hard drive failure: error 2000-0142 since current default Scan PC.

Original title: error 2000 - 0142

Activities of PC by default Scan on my laptop DELL Inspiron 5520. Hard drive failure: 2000-0142 error what does that mean?

REDA

According to the answer by a representative of Dell here:

http://en.community.Dell.com/support-forums/laptop/f/3518/p/19467468/20188938.aspx

It seems that the error means what it says - the hard drive has gone bad and should be replaced.

I highly recommend that you only backup your data to another drive immediately and then contact Dell for confirmation about the error and advice on the best course of action.

Tags: Windows

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    2014-10-05 11:28:30 EFI 5.4.3.0 diagnostic system has started
    2014-10-05 11:28:30 Load Options =
    2014-10-05 11:28:30 former Hii Protocol not found.
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    2014-10-05 11:28:40 installed protocol commands ATA
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    2014-10-05 11:28:40 found 1 optical disc.
    2014-10-05 11:28:40 AtaCommandsBindBlockIoProtocol(): link block of e/s Protocol (0x81C9768F) to drive 1
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    2014-10-05 11:28:40 1 total optical disk drives found
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    2014-10-05 11:28:40 found 1 optical discs
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    2014-10-05 11:28:40 system SKU: = J1Y81EA #UUW
    2014-10-05 11:28:40 system ID: 1968
    2014-10-05 11:28:40 HDD 0 model: ST1000LM014-1EJ164-SSHD
    2014-10-05 11:28:40 HDD 0 series: (I removed it, let me know if it is crucial to know)
    2014-10-05 11:28:40 ODD 0 model: hp DVD RAM UJ8E2
    2014-10-05 11:28:40 series 0 ODD: (I removed it, let me know if it is crucial to know)
    2014-10-05 11:28:40 DIMM 0 serial number: (I removed it, let me know if it is crucial to know)
    2014-10-05 11:28:40 DIMM 0 Part Number: M471B5173DB0-YK0
    2014-10-05 11:28:40 DIMM 1 serial number: (I removed it, let me know if it is crucial to know)
    2014-10-05 11:28:40 DIMM 1 part number: M471B1G73QH0-YK0
    2014-10-05 11:28:40 BIOS revision: F.62
    2014-10-05 11:28:40 SysDiagInitErrorLog - no record found
    2014-10-05 11:28:40 BattInit: Protocol 2010.
    2014-10-05 11:28:40 from Menu of Diagnostic graphics system
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    2014-10-05 11:28:50 calculation time to Test memory
    2014-10-05 11:28:50 total 12533 MB of memory, Free 12110 MB (3100317 Pages)
    2014-10-05 11:28:50 trust parm buffer
    2014-10-05 11:28:50 test cases Init
    2014-10-05 11:28:50 calculated 0x000000000A9BE058 TSC ticks per MB
    2014-10-05 11:28:50 estimated duration total = 905 s
    2014-10-05 11:28:50 battery test started
    2014-10-05 11:28:50 SmartAdapter: State of the map is 0
    2014-10-05 11:28:50 number of batteries 1
    2014-10-05 11:28:50 BattResetCharger: No.0 (success).
    2014-10-05 11:28:50 BattResetCharger: n ° 1 (invalid parameter).
    2014-10-05 11:28:53 battery 0 returned 0 x 0000000000000000
    2014-10-05 11:28:53 overall result of battery = 1
    2014-10-05 11:28:53 CPU Test started
    2014-10-05 11:28:53 UDM Cpu start test.
    2014-10-05 11:28:53 features BIOS 0x001000004BF99880
    2014-10-05 11:28:53 ===========================================================
    2014-10-05 11:28:53 from CpuDiags.udm version 1.01 built March 13, 2014 15:08:44
    2014-10-05 11:28:53 init complete CpuDiags.UDM
    2014-10-05 11:29:02 test complete CPU - result 1
    2014-10-05 11:29:02 Wireless Module audit completed - results 1
    2014-10-05 11:29:02 test Board full system - result 1
    2014-10-05 11:29:02 SMART Check started
    2014-10-05 11:29:02 SMART Check completed - score 3
    2014-10-05 11:29:02 error code = 0 x 301
    2014-10-05 11:29:02 serial number: (I removed it, let me know if it is crucial to know)
    2014-10-05 11:29:02 guaranteed Start Date: 04/10/2014
    2014-10-05 11:29:02 WarrantyIDString size = 60
    2014-10-05 11:29:02 guaranteed ID = 94NH4J-78M78N-MFGH7F-60FW03
    2014-10-05 11:29:02 path of unity: PciRoot(0x0) /Pci(0x1F,0x2) /Sata (0x0, 0x0, 0x0)
    2014-10-05 11:29:22 completed Test System
    2014-10-05 11:29:24 path of unity: PciRoot(0x0) /Pci(0x1F,0x2) /Sata (0x0, 0x0, 0x0)

    And here's the SystemDiagsCeeHistory.log:








































    Dear customer,

    Welcome to the Forum from the HP Support

    Thanks for posting your question on the Forum of Support HP

    I would like first of all to appreciate your effors to solve this problem with your laptop

    I'm really sorry to hear that Your ' e not able to boot into the operating system with your new laptop. I understand how

    He feels when things doesn't work sometimes

    This is to inform you that I have are passed through the error report and did an analysis to arrive at a conclusion. According to the analysis I did the error you posted means 'hard drive is defective or is not & should be replaced '.

    I think the laptop is within 30 days of the date [the Date of the invoice /] you purchased this device. If your answer is

    Yes, this device will be considered dead on arrival and you must immediately contact HP Support by phone for further assistance immediately to get your Notebook, replaced by the Point of sale or directly by HP

    Hope this helps, for other queries in response to the post and feel free to join us again

    * Click on the star of CONGRATULATIONS on the left to say thank you *.

    Make it easier for others to find solutions by checking a response "Accept as Solution" if it solves your problem.

    Thank you

    K N R K

    I work on behalf of HP

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