Hard Drive runs DST failure in my laptop HP dv6t-7000. How to recover (most important) files?

Hello

Last year, I bought a laptop HP Pavilion dv6t-7000 CTO August. Yesterday while I was working on my laptop it has rebooted and showed on the screen of the Bios (setup). After that when I try to boot my laptop it shows (black) white screen for always (no errors reported).

When I diagnose my laptop, I have Hard Drive short DST failure. I called the HP service center and they said to replace the hard drive.

But I have a few several important files and documents in my laptop. is it possible to recover my files using a method?

Please help me in this matter.

Product description: HP Pavilion dv6t-7000 CTO Entertainment Notebook PC
Product number: C0L24AAR
Serial number: [edited by Moderator serial number]

Kind regards

Prasad

Dear customer,

Welcome and thanks for posting your question on the Forum of Support HP

Looks like you're not able to boot into the operating system of your laptop

Please Contact HP if your HP laptop is under warranty, HP could replace the hard drive and give you the

Recovery media to restore the operating system to factory after the replacement (if you have not yet created recovery disks/USB support)

According to the message that you have posted, it shows that you get "Abstract DST Failure", then it is time to replace the hard drive with a new

Back up any personal data on an external drive if possible. Otherwise, you can connect the HDD defective via SATA USB adapter with another PC or a PC even after replacing the HARD drive & put in place of the operating system and try to copy / retrieve files.

I highly recommend the assistance of HP immediately by phone to get help without delay to get your Notebook diagnosed and repaired by an authorized HP Certified Engineer

You can check your warranty here to check the status and click here to order a new hard drive

Hope this helps, for other queries in response to the post and feel free to join us again

* Click on the star of CONGRATULATIONS on the left to say thank you *.

Make it easier for others to find solutions by checking a response "Accept as Solution" if it solves your problem.

Thank you

K N R K

Although I am an employee of HP, I speak for myself and not for HP

Tags: Notebooks

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