Hardware or software problem? Freezing of Windows and 1 hard disk failed.

My Pavilion dv7 freezes at the windows startup screen.  I can't via safe mode.  It starts and hangs at disk.sys.

I ran a diagnostic and start-up test and hard drive tests showed 1 hard disk had a default ID: PLP773-4SX5SL-XD03GK-60V003.

As I am able to boot and I have run diagnostic test, I would not have thought that the hard drive was not.  I thought it would be a corruption of software.  Unless the hard drive is failing.

What do you think? Software or hard drive?

Don't know whether to order a recovery disc or not.  If it is a hard drive, non-techie can someone order a new hard drive and install?

Hello

Well the error 305 definetely would indicate a hard failure.

The link on the hard drive in the guide below is for the United Kingdom - I guess that it is where you live as suffix to your model number (ea) is the same as mine, but if this isn't the case, the HARD drive (or a very similar) is available almost everywhere.

Replacing the hard drive.

The player at the link below is an example of one that would be perfect for your laptop.

500 GB hard drive for laptop.

The procedure to replace the hard drive begins on Page 47 of your & Maintenance Guide.

Once this is done, simply use your recovery DVD to reinstall the operating system on the new drive.

If you do not have your recovery discs, you can order a replacement set using the link below.

https://www.best2serve.com/page/rcd_landing?redirect_product_id=21086

If you have a problem with this link, order them directly from HP.

If you live in the United Kingdom, contact HP here.

If you are in another part of the world, begin here.

Extraction of files from the hard drive.

The device used by PC World has been a Hard Drive caddy - an example of one of them is here.

However another possible way to try and recover your files (and does not cost anything) a disc non-boot is to follow the process described in the link below.  The CD of the Ubuntu operating system you create can launched from the CD alone (IE it doesn't have to be installed on the hard drive) and I've often found to successfully extract data from a hard failure.  When you created the CD, follow the instructions and see if you can save your existing files. 

http://www.howtogeek.com/HOWTO/Windows-Vista/use-Ubuntu-Live-CD-to-backup-files-from-your-dead-Windo...

Kind regards

DP - K

Tags: Notebooks

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