Has anyone successfully solved the Configuration Error / error 16?
I use a stand-alone version of Acrobat Pro XI, on a PC running Windows 7 Home 64 bit version. It was fine yesterday; Today, it's toast.
I have uninstalled/reinstalled. I did everything recommended for Windows 7 on this page, change the permissions according to the instructions. The product will be same not open without the error (and even less to open), and so far I've lost a day's pay.
I searched the forum and found a little successful tips to other users with this problem, and the problem since at least February. Most of the queries here are marked not "responded." In six months, nobody with any solution other than this page (who says that it is for creative Cloud or Creative Suite applications, and I don't know my stand alone version fits this description).
And I don't know even why it happened. Nothing has changed on my laptop. I did not change the permissions on anything or install new software. I know that as a freelancer, the hours I spent on this problem today are unpaid hours and my client is upset, I thank very you much, Adobe. At this rate, I can't afford you.
I now wonder if I re-install the earlier version. Or just use Acrobat Reader of XI (which still works) for me to re-read my client files, even if I can't tag them correctly.
Often, be sure that you sign in as an administrator (sometimes even it requires the disabled administrator account) and disable the antivirus. If you managed to install, check the properties of the Acrobat application (right click on Acrobat, then select Properties > compatibility and select open as administrator). This is a possible solution. Generally, the 16 error seems to be on the permissions problems.
If your Acrobat is part of CS or CC, then you may have to make another type of install that is characteristic of the CS, not the standalone product.
Tags: Acrobat
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