How can I solve the "download error".

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  KENNETHM said

  Hi Sashoto:
  Because I'm not a computer genius I forgot an important part of the info
  I have WINDOWS 7 Home Edition NOT in WINDOWS XP. That's why I think
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  recommendations for a solution to my problem? Thank you!

  Please follow these steps and let me know if these work:

  • Open the Windows Task Manager
  • Click the process tab
  • Click on show processes from all users
  • You may be prompted for confirmation. Say yes, or type the password.
  • Search for firefox.exe or similar process
  • Right-click on the process and select end process tree
  • Now, open computer > (c :)) drive > Program Files (x 86) > Mozilla Firefox > uninstall > helper.exe)
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  • Restart your PC
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