Have never been able to successfully install updates CC

Please note that I would be rather sent this directly to Adobe Support, but could find no option to do so.  Although my attitude is positive and optimistic, I admit I am tired to contact support or research forums whenever a CC update is released.  It is an ongoing issue and I post it here in the hope that a true solution can be reached.

Dear Adobe support,

Since becoming a member of creative cloud in November of 2013 I never got an update of the application smoothly.  This isn't hyperbole - I have literally never been able to update any application of CC without hassle.

Generally update problems are related to the creative cloud desktop application itself.  I run CC on a desktop at home and a laptop for travel (both are PC Win7).  Until this last update (2015), I have never once able to get cc to update without the help of the support.  After many phone calls to support (the most recent file number is 186138615), I wrote finally descend the steps always took so I could apply the fix myself. Here are the steps:

  1. Allows you to uninstall the application CC CC Cleaner
  2. Restart the machine
  3. Rename folders OOBE in two places.
    1. C:\Users\xxx\AppData\Local\Adobe
    2. C:\Program Files (x 86) \Common Files\Adobe
  4. Ensure that AAM is not running in the background (end process in task Mgr.)
  5. Creative cloud Setup

After walking through the above process, I was able to update applications (Photoshop and Lightroom) CC.  However, it's a bit complicated to do whenever I want to install an update for Photoshop or Lightroom.  I don't want to do, but at least it worked.  It worked on my desktop until the 2015 update this week.  After you run the steps once again, I can update application creative cloud itself, but not Photoshop. This is the error I get always now:

CC_update_failure_DT.gif

Nothing I tried helped me to go beyond this error.

I'm used to be able to install CC updates on my laptop without problem.  With the update of 2015, I am unable to install or update anything, including the creative Cloud desktop application.  Even after the execution by the not-to-fix mentioned above, when I try to re - install creative cloud, I get the following error:

CC_failure_LT.gif

Now I can not install the desktop application creative Cloud on my laptop, which means I can't at all updates of Photoshop or Lightroom.

At the present stage, at the present time, I cannot update Photoshop on my desktop and can not update anything on my laptop.  It's painful because I've always paid my subscription every month since the first subscription to CC.  It is a hassle to have to uninstall CC whenever an update has been released, but at least that used to work.  Now, I'm really stuck and feel that I do not receive the product that I pay.

I would appreciate any advice you can give:

  1. Help me update my CC applications and continue to be updated in the future
  2. Ensure that I do not need to contact the Support from Adobe every time an update is released

Thank you for your attention,

~ Steve

Steve, it seems that there are some missing permissions on your regular account and, therefore, you will need to create a new user account.

Even the 50 error code is related to permissions.

Reference: CC Desktop - the infamous error 50 code is back

Tags: Adobe

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