Have to reboot windows vista Home premium, but I have no recovery disk. What can I do?

I bought my computer in January Circuit City and as part of the purchase, they installed windows vista and other programs such as Norton Internet Security. Recently, my system has been "acting" and the folks at Symantec tell me I can get a worm who slipped in front of the protections. Because this worm was now hidden from detection and very probably damaged my registry files, they suggested I have reformat my system and reinstall all of the BONE upward. I searched through the discs that I got with my pc and I have everything EXCEPT the OS! Whats is worse because their people installed, I have the product identification code, but I think that there is another code for validation that I did not. Circuit City is out of business now and I don't know what to do. I know that my currently installed copy of vista is genuine, but what I need to know is that if there is a way I can reinstall vista on my pc without having to buy another copy?

Hi lxlthr,

Please use the forum for Support of Vista,

Please check under your laptop or your desktop to locate a sticker with the product key for Windows Vista.  If they exist, you can probably use another copy of Vista to install, without making a purchase, a new product key.  If they are not located on this computer or anywhere you can find, then you need to get a different product key to reinstall the operating system.

Note: Formatting the hard drive will erase all data, programs and user settings you have on the computer. If there is no information on this computer and you don't want to lose, or is not guaranteed, you will need to make backups before proceeding with the INSTALLATION of FORMAT / CLEAN.

Hope this helps,

Kevin
Engineer Microsoft Support answers visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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