Having problems loading of indesign. It opens at all. Can someone advise please?

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  Hi Success65.

  Thanks for posting. Please, try the following steps.

  Thanks for posting. Please try the following and see if it you solved.

  Method 1: Run the Network Diagnostics tool in Internet Explorer to do this, follow these steps:

  1. Start Internet Explorer, and then try to access the Web page that displays the error message.
  2. On the page that displays an Internet Explorer error message, click diagnose connection problems . The Network Diagnostics tool will run. When the tool has finished, it will notify if you one of the following results:
     • He was unable to find a problem.
     • It has detected a problem. In addition, the tool will provide guidance on the next steps to take to resolve the problem.
     Note Users of Internet Explorer 6, click on detect network settings
  3. Click IP address, and note the IP address. You may have to it for future troubleshooting.
  4. Follow the steps in the Network Diagnostics tool to fix any connection problems.
  5. Start Internet Explorer.

  If you receive the same error message, go to the next method.

  Note You cannot use this method in Windows 7. The Network Diagnostics tool has been improved and replaced by the convenience of the Internet. Follow method 8 to run the troubleshooters. Method 2: Reset the modem or the router to do this, follow these steps:

  1. Disconnect the cable that connects the computer to the modem.
  2. Turn off the modem and the router.
     Collapse this tableauAgrandir this table

     Note	If the modem or the router does not have a power switch, turn off the power to the modem or to the router.

  3. Restart the computer.
  4. Once your computer has been restarted, turn on the modem or the router, connect the cable from the computer to the modem or the router, and restart the computer.
  5. Make sure that all network cables are properly connected.
  6. Start Internet Explorer.

  If you receive the same error message, go to the next method. Method 3: Use the delete browsing history if resetting the modem or the router has not resolved the problem, delete your browsing history might help. Follow these steps to delete your temporary Internet files, history and form data:

  1. Start Internet Explorer.
  2. On the Tools menu, click Internet Options.
  3. Under browsing history, click delete.
  4. Select the check box next to the Web site data preserve Favorites.
  5. Select the check box next to Temporary Internet files.
  6. Select the check box next to Cookies.
  7. Select the check box next to the history.
  8. Select the check box next to form data.
  9. Select the checkbox next to InPrivate filtering data.
  10. At the bottom of the window, click delete.
  11. Close Internet Explorer and restart Internet Explorer, and then try to access the Web page.
  1. Start Internet Explorer.
  2. On the Tools menu, click delete browsing history.
  3. Select the check box next to Temporary Internet files.
  4. Select the check box next to the history.
  5. Select the check box next to form data.
  6. Select the check box next to Cookies.
  7. At the bottom of the window, click delete.
  8. Close Internet Explorer and restart Internet Explorer, and then try to access the Web page.
  1. Start Internet Explorer.
  2. On the Tools menu, click Internet Options.
  3. In the Temporary Internet files section, click delete filesand then click to select the text box delete all offline content , and then click OK.
  4. In the history section, click clear history, and then click Yes.
  5. Close Internet Explorer and restart Internet Explorer, and then try to access the Web page.

  If you receive the same error message, go to the next method. Method 4: Use the Internet Explorer (No Add-ons) mode to do this, click Start, point to programs, point to Accessories, point to System Tools, and then click Internet Explorer (No Add-ons).

  
  Note The Internet Explorer (No Add-ons) mode is only available for Internet Explorer 7 and Internet Explorer 8.

  If this resolves the problem, follow these steps to isolate the browser add-on that is causing the problem:

  1. Click Toolsand then click Internet Options.
  2. Click on the programs tab, and then click Manage Add-ons.
  3. Click an add-on in the name list, and then click disable.
  4. Repeat step 3 until you identify the add-on that is causing the problem.

  Shawn - Support Engineer - MCP, MCDST
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  Visit our Microsoft answers feedback Forum and let us know what you think

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  Hello

  1. What is the brand and model of the computer?

  2. what security software is installed on the computer?

  Method 1.

  I suggest you to refer to this article.

  Change which programs Windows uses by default: http://windows.microsoft.com/is-IS/windows7/Change-which-programs-Windows-uses-by-default

  Method 2.

  Start the computer in safe mode with network and perform a virus scan.

  Advanced startup options (including safe mode): http://windows.microsoft.com/en-US/windows7/Advanced-startup-options-including-safe-mode

  You can run the Microsoft Safety Scanner to make sure that the computer is virus-free.

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  When you run an .exe on a Windows XP, Windows Vista or Windows 7 computer file, the file can start another program: http://support.Microsoft.com/kb/950505

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  C: Central processors (CPU)
  D: DC (direct current)
  e: PCI-express slot
  F: FireWire port
  G: graphics processor (GPU)
  H: drive
  h: heat pipe (heat sink)
  L: liquid crystal display
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