having trouble getting hp jet pro 8500 a desktop to scan

I use OS x 10.6.8 and reinstalled the drivers for the printer/scanner twice, so I know that they are up to date.  If I try to scan from the computer, I get a window that says "HP Scan unexpected closure" followed by many, a lot of technical data.  If I try to scan using the control on the printer/scanner Panel it scanner and sends the file to the computer, but only the upper left quarter of the page.  If I try this several times, the computer freezes and must be turned off.

Anyone got any ideas?  Thank you!

OK, if it is HP Scan 3 there is a known bug that will crash.  It is being developed.

Try to Capture of Image in your Applications folder for this analysis time.

Tags: HP Printers

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