Having trouble getting the voice VLAN on the switch X1052P to work at all

Can someone help me understand how to set up the voice VLAN X1052P? I spent several hours trying to get this working and it does not work. I spent about 4 hours on the phone with a Dell technician that night and he couldn't get it to work and finally gave up. He told me that I had to spend my warranty to ProSupport because he did not know how to solve the problem. What group of *. It's a simple configuration of VLAN. What must be so picky about? In any case...

Setting up the VIRTUAL LAN must be fairly simple, but apparently on this switch is not. The user guide page 406 is not very useful except explaining what the different options. I must admit I am not an expert VLAN so I dunno I've misconfigured something. But remember, Dell technology could not operate either.

Here's my situation... I have VoIP phones on my network connected to a network wall jack. Connected to phones are my computers of users. The computer of the user and its respective VoIP phone, both share the same data cable. Before replacing Cisco managed Internet service provider spend all it worked well. The problem is that they had direct access to our network so I removed the switch and installed the X1052P in its place. I talked to the ISP to let them know what I'm doing and they said everything I had to do was setup VLAN ID: 15 for the voice VLAN because this is the VLAN ID that the router uses to route telephone traffic. Router PSI is also the server DHCP VLAN 15 and issues IP for phones using 172.27.0.0/24 with a DHCP 172.27.0.50 range - 150.

I tried to configure the switch using parameters of VLAN static and settings VLAN voice and neither one also seems to do what I want it to do.

Network administration > VLAN > VLAN static

Network administration > VLAN > Voice VLAN

I activated the profile 'phone' on ports I want to added to the voice VLAN and it does not work. Moreover, 47 the switch port is connected directly to the ISP router and is configured as a trunk with the default port VLAN 1 unidentified and tag VLAN 15. For other ports I tried the general implementation, access and trunk of the parameters on each port to see if I could get something going and still nothing happens. When I set up the ports as General ports VLAN, I made adding VLAN VLAN 1 and VLAN 15 as a VLAN tagged not marked. It still does not.

This is the short story from where I am now. Any help is greatly appreciated.

FYI, as a follow up I finally solved the problem. I hope this information helps someone else that can encounter the same problem.

After buying the ProSupport warranty upgrade ($121 out-of-Pocket mind you) and addressing a total of 4 technicians ProSupport expert technician a 3rd another level (only available via chat message between one of the ProSupport phone technicians and the 3rd Tier expert tech - i.e. I couldn't talk or chat with this person me) the consensus was that the material must be bad. When I bought the X1052P I bought two of them, so the best way to know if it was a bad switch was simply configure the other switch and see if the behavior occurs on this one, too. Well, this switch also restarted each time I assigned the profile 'phone' to more than 13 or 14 ports in the switch. It seems that it was not a hardware problem after all.

I went back to the switch original and tried new things hoping that I could fall on a solution and it turns out that the solution was NOT to use the voice VLAN on the switch. It does not work!

SOLUTION: I set the VLAN ID: 15 manually and no has not assigned any phone profiles to one of the ports. This is how I solved the problem.

So he has bad software on the switch. I tried to see if there are updates of the firmware on the Dell support site, but there is none. Configure manually the phone VLAN was the solution. What a freaking nightmare which turned out to be. Maybe someone in Dell could note this problem and test in-house. And, if you want to compensate me for the 20 + hours I spent working on this problem, which has be great, too.

Tags: Dell Switches

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