Headset with Microphone plugged in but not detected

Recently, my brother got a Philips SHM7410U Philips PC Headset with Microphone and tried to make it work for him. It's probably 'plug and play' as it came with no instructions except that. It is plugged in, but my computer does not detect the microphone or headset. The headphones are not listed in the playback devices, and while the microphone is listed, it is said that it is not plugged. They are certainly in the right decision. Not too knowledgeable in the resolution of this type of problem and could use some help.

Hi Genae,

I thank you for your message and gives us a chance to help you. I see that you can not use the headphones and the microphone.

The headphones and the microphone work on another computer?

You can follow these methods to check whether the problem is resolved.

Method 1: Run the hardware troubleshooting tool.
Follow the steps in this link
http://Windows.Microsoft.com/en-us/Windows7/open-the-hardware-and-devices-Troubleshooter

Method 2: Select the default values of the device
(a) click on 'Start', then 'Control Panel '.
(b) click on 'hardware and sound '.
(c) Under sound, click "manage audio devices.
(d) click on the playback device you want to output sound.
(e) click set default.
(f) do the same for the microphone and then click OK

Method 3: Updated drivers

You can follow the steps in this link to update the drivers.

http://Windows.Microsoft.com/en-us/Windows/no-sound-help#no-sound=Windows-7&V1H=win8tab1&V2H=win7tab2&V3H=winvistatab1&v4h=winxptab1

For more information.

http://www.P4C.Philips.com/cgi-bin/cpindex.pl?CTN=SHM7410U%2F10&DCT=FAQ&faqview=1&new_tmpl=1&refdisplay=PCHEADSET_QAC_63472&refnr=0063472&scy=SA&SLG=AEN

If the headphones do not work on another computer, contact the manufacturer.

Feel free to use the forum for any other issue of Windows, you may have.

Tags: Windows

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