Hello! I have the CD of Acrobat Pro DC version and then to buy the subscription monthly I couldn't code redemption to work for my MS Surface Pro 4... as obviously cannot use the CD but Staples has sold to me, I opened it: Staples said that they c

Sorry I added it in the question, sorry about that part!

Hello! I have the CD of Acrobat Pro DC version and then to buy the subscription monthly I couldn't code CD Exchange to work for my MS Surface Pro 4... as obviously cannot use the CD but Staples has sold to me, I opened it: Staples said that they could transfer to my Surface and they canceled the monthly... but no, I'm still paying every month and I have a box of cd $ 500 that I can't use! Help, please!  How can I activate this pay redemption code (which does not work? I tried for hours!) and I pay monthly?  Help, please!

Hi shannonr44052735,

I see that you have an active subscription to Acrobat Pro DC under your email address.

See this KB doc for help: redemption code help

If your redemption code does not work, I will propose you to return what you already active subscription.

You can install Acrobat Pro DC from this link: download Pro or Standard versions of Acrobat DC, XI or X

Make sure that you use the same Adobe ID, in which you have Acrobat subscription.

Let us know if you need help.

Kind regards

Meenakshi

Tags: Acrobat

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