Hello. I repeated the BSOD is since I've owned this computer. I'm tired of trial and error.

Hello. I had repeated BSOD (Blue Screen of Death) since I've owned this computer.

Product: HP TouchSmart 300-1017 PC Desktop

Product # NY604AA-ABA; [Personal information]

W7/64.

"DRIVER_POWER_STATE_FAILURE.

My last HP support ticket number is 805 154 7061.

These BSOD occur only when the machine is in

STANDBY or hibernation,

NEVER when it is active. NEVER.

I called support 5 - 6 times and spent hours trying to get the problem solved.

They took control and made things such as the update of the BIOS, the DL updates, etc., but the problem persists. Then on a reminder 24 hours later, they ask if everything is OK.

WELL, WHAT * IS * OK UNTIL THE NEXT BSOD.

These efforts have NO analysis as to what could be the cause of the problem.

I'm tired of trial and error approaches, involving mainly conjecture.

I have right to more effort has been to resolve this problem.

Information about the BSOD settings on the causes of the problem are listed below.

The code is always "Stop 0x0000009F.» Track dump parameters:

==============================================

Dump file
050711-19000 - 01.dmp

Time of the accident
07/05/2011 09:47:02

Bug control chain
DRIVER_POWER_STATE_FAILURE

Bug check code
0x0000009F

Parameter 1
00000000'00000003

Parameter 2
fffffa80'05c0ca00

Parameter 3
fffff800'00ba2748

Parameter 4
fffffa80'04472180

Caused by the driver
Ntoskrnl.exe

Caused by address
Ntoskrnl.exe + 80640

Description of the file
NT kernel & system

Name of the product
Microsoft® Windows® operating system

Company
Microsoft Corporation

Version of the file
6.1.7601.17592 (win7sp1_gdr.110408 - 1631)

Processor
x 64

Full path
C:\Windows\minidump\050711-19000-01.dmp

==============================================

This requires an ANALYST determine the CAUSE of this recurring problem.

There may be a solution to the MS Support Article ID: 977186 - "error message when you try to resume a Windows 7-based or Windows Server 2008 R2 computer for.

"hibernation:" Stop 0x0000009F "

He said: "to resolve this problem immediately, contact Microsoft Customer Support Services to obtain the fix. For a complete list of the Support Services client Microsoft

phone numbers and information on the costs involved, see the Microsoft Web site at the following address:
http://support.Microsoft.com/contactus/?WS=support (http://support.microsoft.com/contactus/?ws=support).

I think that MS wants to charge a person for download. But I think any charges should be covered by HP, under my support contract.

I want a permanent solution so that I can keep from losing my job.

Tom Jones, Burbank, CA

Ox9F errors are pilot errors.   Often they are solved by updating the graphics driver, but it could be any driver.  Sometimes something wrong in the system can cause a problem to another driver - they can be very difficult to solve.

I saw a document on the Microsoft Web site that may apply - I might try what it says and see if that makes a difference.   http://support.Microsoft.com/kb/982091

Also - make sure that you have updated the graphics and TV tuner driver (and everything that needs to be updated) - there were a few difficulties for crashes and blue screens in some of them.

http://h10025.www1.HP.com/ewfrf/wc/softwareCategory?OS=4063&LC=en&cc=us&DLC=da&sw_lang=&product=4007366#n142

-DM (an employee of HP long)

Tags: HP Desktops

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