Hello. My creative cloud do not see my plan photos with PS and LR.

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• Hello, we want to know if we can change our creative cloud for the only diet plan (for Adobe Photoshop and Illustrator, only), because when we read it, we but that we can only take one of them. Thanks in advance.

  Hello, we want to know if we can change our creative cloud for the only diet plan (for Adobe Photoshop and Illustrator, only), because when we read it, we but that we can only take one of them. Thanks in advance.

  Yes, you can change your plan.

  Also, IF the change is not possible, you can cancel and buy again.

  Please contact support by calling/chat for cancellation requests and billing queries:

  Contact the customer service

  * Be sure to stay connected with your Adobe ID before accessing the link above *.

  You can also check the help below document:

  https://helpx.Adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

  Please go through the Adobe - General conditions of subscription as well.

• Creative cloud is not see my CC apps

  I had already installed the CC apps with the former manager of application, but I also kept a copy of the CS6 installed just in case I needed it.

  Just installed the new Manager CC apps or something else, it is called, but he only sees the CS6 things I installed it, not the CC stuff.

  Help!

  Thank you

  Ruth

  Hi Ruth,.

  One of the reasons for the CC apps don't show up there could be language, please click on the gear icon > preferences > Apps. Please change the language and see if it shows as installed or the date of the tp.

  **************************

  Hi Diana,

  Your question seems to be different then Ruth, please try and follow the steps mentioned in http://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launchin g - cc.html and see if that solves the problem.

  Thank you!

  Ankit

• There are updates for LR and PS, but creative cloud does not see the

  There are new versions of LR and PS, but they do not appear in the creative cloud on my iMac. I tried a disconnection and open a session, but that did not help.

  I am running OSX El Capitan.

  Well today updates has not yet shown upward. So I logged on en connected again on creative cloud and now the updates are displayed.

• Creative cloud does not see the Adobe ID license

  Hello, I have a problem. I started studying at the British School of Art and Design, and we issued a license for 1 year Creative Suite cloud. I activate the license as it was written in the manual and in that my account settings ID Adobe stated that license is activated for 1 year (Creative Cloud Student and Teacher Edition (one year)). But the creative cloud, all products are enabled for 30 days. Creative cloud has been installed after activation of the license.

  It's all ok! I received a fine of typos!) Edit hosts file!)

• My creative cloud does not.  Icon has a red triangle and no apps or typekit show

  This happened this morning after I had turned off my mac for 24 hours.  All I see is a white, empty place, no apps, no connection.   Internet connection is solid.  Hope someone could enlighten us.

  Hi Pillekes,

  I share a few discussions with you, where users facing the same problem and it was fixed:

  New application Cloud Creative unusable: it is empty!

  Creative cloud is empty window why?

  Creative cloud Packager white screen after the Adobe ID Login

  Hope this will help you.

  Kind regards

  Megha Rawat

• Creative cloud does not recognize my plan

  I have recently failed in my last payment of Creative Cloud student and teacher edition (one year).-I changed my registered credit card and made payments which have gone through. Adobe sent me a 'happy you are back' email guest me to sign in and continue to use a new year of edition CC student and Professor (a year). I did ten days ago and since then. To this day, I can't open the software - send creative cloud renew me my membership, although it shows I plan a year valid until October 2016.  Furthermore CC also shows me a free trial with x days left and when try to go that route, that it wants to sell me the product again.  Someone has experienced this, please?

  Please visit CC help | 'Renew your membership' window appears when you launch an application Cloud Creative

  Hope this will help you.

  Kind regards

  Hervé Khare

• Creative Cloud does not launch on win 8.1

  Hello.

  I am a little frustrated and at a loss. Creative cloud won't start, not from the office, or the program files. Photoshop and InDesign launch without problems in office. But the fact is that I need Illustrator in my current situation, and adobe wants me to BUY IT. WTF?

  I already pay a monthly fee (I have a student subscription), and I'm sure as hell not buy cloud creative GOLD again ONCE. To reach the customer service is almost impossible, I'm in this endless loop of "it takes just a little bit more information". I tried to find an answer online, and I tried to find a way to communicate with the service the customer for hours, without success. What can I do?

  Any help is MUCH appreciated, thank you.

  Follow the procedure below :

  Uninstall Adobe Creative Cloud.

  Using creative cloud | Uninstall the creative cloud desktop application

  Temporarily disable the firewall.

  Step 1:

  Open the c: drive and navigate to C:\Program Files (x 86)------\Adobe " common files".

  Open the Adobe folder and delete folders named Adobe Application Manager and OOBE.

  Step 2:

  Navigate to C:\Program Files (x 86) \Adobe.

  Open Adobe file and if present the file to remove Adobe Creative Cloud . [* important]

  Impossible to remove? Rename it to Adobe Creative Cloud centenarians.

  Step 3:

  Press Windows button (located between Ctrl and Alt buttons) with the key R together at once, you will get a command window.

  Type below command and press the enter"" key.

  AppData

  Then go to the Local > Adobe.

  Open the Adobe folder and delete folders named AAMUpdater and OOBE.

  Step 4:

  Make sure that Adobe Creative Cloud is not listed in the control panel > programs and features. list.

  Then, download and install the Adobe Creative Cloud app and check.

  https://ccmdls.adobe.com/AdobeProducts/KCCC/1/Win32/CreativeCloudSet-up.exe

• Creative cloud showing not updated to Lightroom CC

  My creative cloud is not see the update of Lightroom CC.  When I start the program it tells me there's an update. To upgrade to the latest version of Lightroom for use with your creative cloud membership, exit Lightroom, launch the creative cloud application and click the button 'Install' next to Lightroom 5.  It doesn't have the button 'Install' next to Lightroom 5.  What should I do?

  I was able to update once I signed of cloud creative and back as he showed the LightRoom CC with the installation option.  I was not seeing this until I disconnected and back in.  Thanks for your time to help with my situation.

• Creative cloud will not download

  I tried to download photoshop I am a photographer but creative cloud will not download on my computer acer laptop and gives me code error 204 but no solution. Help?

  Help creating cloud / cloud creative applications download error

  http://helpx.Adobe.com/creative-cloud/KB/error-downloading-CC-apps.html

• Creative cloud does not show installed applications

  Several weeks ago my creative cloud just kept loading of and. So, I found some info from Adobe and reinstalled. Once I got it going, he is more showed State of the apps I had installed except one - it's show Acrobat DC in the list "installed". I have several other applications, including Photoshop, Illustrator and InDesign installed and they work fine. I tried to disconnect, quit smoking and rename the file opm.db as suggested. But it still shows the same thing. How can I get the apps to display their status again?

  Sorry to hear that.

  If it was like one or 2 CC apps installed on your computer, I would have proposed to delete record caps and then uninstall and reinstall apps CC again.

  However, in your case, it is not a realistic solution, that you had installed several applications, if you uninstall means, you will need to return to the top of your custom as presets, catalogues... etc. settings

  Anyhw, try steps below once:

  Uninstall Adobe Creative Cloud.

  Using creative cloud | Uninstall the creative cloud desktop application

  Temporarily disable the firewall.

  Step 1:

  Open the c: drive and navigate to C:\Program Files (x 86)------\Adobe " common files".

  Open the Adobe folder and delete folders named Adobe Application Manager and OOBE.

  Step 2:

  Navigate to C:\Program Files (x 86) \Adobe.

  Open Adobe file and if present the file to remove Adobe Creative Cloud . [* important]

  Impossible to remove? Rename it to Adobe Creative Cloud centenarians.

  Step 3:

  Press Windows button (located between Ctrl and Alt buttons) with the key R together at once, you will get a command window.

  Type below command and press the enter"" key.

  AppData

  Then go to the Local > Adobe.

  Open the Adobe folder and delete folders named AAMUpdater and OOBE.

  Step 4:

  Make sure that Adobe Creative Cloud is not listed in the control panel > programs and features. list.

  Then, download and install the Adobe Creative Cloud app and check.

  https://ccmdls.adobe.com/AdobeProducts/KCCC/1/Win32/CreativeCloudSet-up.exe

• CC not see update, even after logging out and back in

  I applied successfully upgrades to Illustrator, InDesign, etc. this morning, but the creative cloud does not see the update of Photoshop. I'm stuck on the 2015.0.1 version, but when I use the creative cloud app to check updates, it says to update Photoshop. I tried logging out and back in CC, quit the CC app and even reboot, with no luck.

  Mac OS X 10.10.5, CC App 3.4.1.181.

  Hello

  This link may help: I can't find the new update 2015.1

  Kind regards

  Sheena

• Hello. I warned to creative cloud, but not what I was looking for. I want to cancel, but I can't find where I can do.  I need help please. Thank you

  Hello. I warned to creative cloud, but not what I was looking for. I want to cancel, but I can't find where I can do. I need help please. Thank you

  Hello

  Please see: -.

  In order to cancel the order, please contact customer service

  You can check: http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

  For more information on cancellation: cancel your creative cloud membership

• Hello! O creative cloud is not updated. Lock 5%!

  Hello! O creative cloud is not updated. Lock 5%!

  Hi Issac,

  Please check the help below document:

  https://helpx.Adobe.com/creative-cloud/KB/Error_Code_2_failed_update.html

  Kind regards

  Sheena

• I do not see the app in my creative cloud office, I see a wheel and it keeps turn and turn. My platform: osx yosemite

  I do not see the app in my creative cloud office, I see a wheel and it keeps turn and turn. My platform: osx yosemite

  If necessary and for any other question, click on through http://helpx.adobe.com/contact.html and 'open' Please use the cat, I had the best experiences. I quote Adobe Preran employee: the chat button is enabled as soon as there is an available agent to help.