Creative Cloud does not launch on win 8.1
Hello.
I am a little frustrated and at a loss. Creative cloud won't start, not from the office, or the program files. Photoshop and InDesign launch without problems in office. But the fact is that I need Illustrator in my current situation, and adobe wants me to BUY IT. WTF?
I already pay a monthly fee (I have a student subscription), and I'm sure as hell not buy cloud creative GOLD again ONCE. To reach the customer service is almost impossible, I'm in this endless loop of "it takes just a little bit more information". I tried to find an answer online, and I tried to find a way to communicate with the service the customer for hours, without success. What can I do?
Any help is MUCH appreciated, thank you.
Follow the procedure below :
Uninstall Adobe Creative Cloud.
Using creative cloud | Uninstall the creative cloud desktop application
Temporarily disable the firewall.
Step 1:
Open the c: drive and navigate to C:\Program Files (x 86)------\Adobe " common files".
Open the Adobe folder and delete folders named Adobe Application Manager and OOBE.
Step 2:
Navigate to C:\Program Files (x 86) \Adobe.
Open Adobe file and if present the file to remove Adobe Creative Cloud . [* important]
Impossible to remove? Rename it to Adobe Creative Cloud centenarians.
Step 3:
Press Windows button (located between Ctrl and Alt buttons) with the key R together at once, you will get a command window.
Type below command and press the enter"" key.
AppData
Then go to the Local > Adobe.
Open the Adobe folder and delete folders named AAMUpdater and OOBE.
Step 4:
Make sure that Adobe Creative Cloud is not listed in the control panel > programs and features. list.
Then, download and install the Adobe Creative Cloud app and check.
https://ccmdls.adobe.com/AdobeProducts/KCCC/1/Win32/CreativeCloudSet-up.exe
Tags: Adobe
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This is an open forum, not Adobe support... Click below to contact Adobe staff for help
While the forums are open 24/7 you can't contact Adobe support at any time
Chat support: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">===>
Don't forget to stay signed with your Adobe ID before accessing the link below
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