Hello, my HP a6500f pc. 500 GB, 4096 ram.vista 64-bit freezes and unresponsive
Hello
As the test of memory produces an error, I would propose to remove one of the memory modules (I believe that the PC has 2 x 2 GB Modules) and see if you still get this freezing problem. If you do, try the same Module, but in the other slot on the motherboard. If the problem persists, try the same procedure but with just the other module inserted Ram - see if all these combinations will allow the PC to function normally.
The procedure to access the Ram Modules can be found on the link below.
http://support.HP.com/us-en/document/bph03886
Let me know what you find.
Kind regards
DP - K
Tags: HP Desktops
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