helmet receives no sound

Recently, I reformatted the hard drive and installed Windows 7.  Since that time, the sound comes not through the headphone jack.  Internal speakers not turn off when the headset is connected and I don't see the icon of headset anywhere in the audio device list.  Thanks for any help.

Hi Jennifer,.

Thanks for choosing Microsoft Community!

According to the description of the problem, you are unable to get sound from headphones on Windows 7.

Method 1: Please, try these steps and see if that helps:

(a) right click on the speaker on desktop icon

(b) click on playback devices

(c) right-click on a field empty and click on view devices turn it off

(d) now to see if the option helmet is available, if yes, highlight headset options

(e) make implicit in using a drop-down

(f) click apply and then click ok.

Method 2: See the following article:

Open the Audio playback troubleshooting utility:

http://Windows.Microsoft.com/en-in/Windows7/open-the-playing-audio-Troubleshooter

Hope the helps of information. Don't answer if you need assistance, we will be happy to help you.

Tags: Windows

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