HELP - disable the function on authentication

Hello

I want to disable authentication on the Probook 470 G1 8 64-bit Windows.

When I start the power on pop authentication up - Hp Drive encrypt Winmagic with 2 users that I created. I want to clarify that in the power of security customer Hp on authentication is disabled, and the HARD drive is not encrypted.

I talked to Hp support and they said a factory reset will not help and I also didn't give any solution for this.

If a change to SSD HARD drive will this disappear? Two ways I want to solve this problem.

Kind regards!

Please define 2 resolved display

Tags: Notebooks

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