Help! I can't play my new game

I just bought the Sims 3 and installed this game. At the beginning the game would begin for some time and closing. I've uninstalled and reinstalled twice and now it will not open at all. I tried to update the computer and nothing has worked. I just got this computer a few months ago and don't see why I can't play my game.

Hi courtneyh9,

It seems that the original installation got corrupted and you do not have to uninstall the game completely. Since you just bought the game recently, we will try to do a system restore and configure your computer to a time before the problems started. Here are the instructions to perform a system restore:

The System Restore tool

If the problem you are experiencing started occurring recently, you can use the System Restore tool. Using this tool, you can restore the computer to an earlier point in time. The tool using System Restore may not necessarily help you determine the problem. When you use system restore to restore the computer to a previous state, the programs and updates that you have installed are removed.

To restore the operating system to an earlier point in time, follow these steps:

1. click on Start, type System Restore in the Search box, and then click System Restore in the programs list. If you are prompted for an administrator password or a confirmation, type your password or click continue.

2. in the System Restore dialog box, click choose a different restore point, and then click Next.

3. in the list of restore points, click a restore point created before you started having the problem, and then click Next.

4. click on Finish.

The computer restarts and system files and settings are back to the State they were in when the restore point was created.

Let us know how it works and if you want more information.

Dave D
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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    2014 12-26 11:46:03, info CSI 00000321 [SR] verification complete
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    2014-12-26 11:46:03, Info CSI 00000323 [SR] beginning verify and repair
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    "2014 12-26 11:46:03, info CSI 00000325 [SR] cannot repair the military record [l:30 {15}]"notepad.exe.mui"Microsoft-Windows - notepad.Resources, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture = [l:10 {5}] 'en-US', VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, type neutral, TypeName neutral, neutral to the public key in the store, hash mismatch"
    2014-12-26 11:46:03, info CSI 00000326 Member \SystemRoot\WinSxS\x86_microsoft-windows-notepad.resources_31bf3856ad364e35_6.1.7600.16385_en-us_1dbc2e35304db501\notepad.exe.mui file hashes are not actual file [l:30 {15}] "notepad.exe.mui": "
    Found: {l:32 b:tfmxBgEeHYSqU0nOhrdrRtqL98a1xYC32if7l90WiOg =} expected: {l:32 b:o2tSWlTNsLpfCP + I3R4E0Dz7Z4HwNtMMweSbWEZCHTw =}
    "2014 12-26 11:46:03, info CSI 00000327 [SR] cannot repair the military record [l:30 {15}]"notepad.exe.mui"Microsoft-Windows - notepad.Resources, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture = [l:10 {5}] 'en-US', VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, type neutral, TypeName neutral, neutral to the public key in the store, hash mismatch"
    "2014-12-26 11:46:03, info CSI 00000328 [SR] this component was referenced by [l:266{133}]"Microsoft-Windows-WindowsFoundation-LanguagePack-Package~31bf3856ad364e35~amd64~en-US~6.1.7601.17514.Windows Foundation Language Pack.
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    "(Note that I stressed and bolded what I assumed important information, and it's the only mistake he came with).

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