Help I can't save on my USB key

This issue is not resolved!

Can I save is no longer in my USB. When I go to recovery and backup it says that my hp_tool (E is disconnected.) So when I click Backup a pop up comes up saying it can't find my Hp_tool (E.) I went to the forum and I thought I found away of the reinstall, but when I try the solution then I get a pop up saying that a party could not install because windows installer? Confused! Barb Beath

Sorry, THIS ISSUE IS NOT YET RESOLVED.

Hello Barb,

I saw your post about the partition of HP_Tool and I will be happy to help you. What is your product number? What operating system are you running? You are able to see the disk/partition of HP_Tools?

Find your product on a laptop number:

http://support.HP.com/us-en/document/c00033108

Find your operating system:

http://Windows.Microsoft.com/en-CA/Windows/which-operating-system

Thank you

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