Help interpret the VeriStand crash report
If VeriStand 2014 is left on for a few days, he will break eventually. I run VeriStand on other test systems and very stable. On this basis, I am sure that the accident is related to a unique piece of code (custom, device model, etc.) or the installer for VeriStand on this test bench.
The error log is attached. I need help to interpret the error log to refine the question. Normally I would remove just a piece of code, and let it run to see if it crashes, but this project is big enough, it would take some time to solve the problems in this method.
Through the error log, I found this message, but I do not really understand how to solve this problem.
C:\Users\Public\Documents\National Instruments\NI 2014\Custom Devices\NHR Power Module Rack\Data\NHRDCPowerModule.dll VeriStand
ExtFuncDWarnOnCorruption: connectorTDR is
TDR (1/2): @0 x 0000: 'NHRDCPowerModule_ReadArray': 8
@0 x 0000: 'return type:
@0 x 0004: "Vi":
@0 x 0008: 'MeasurementsBufferSize ':
@0x000C: 'Measures': [V0]
@0 x 0000: ":
@0 x 0010: "method":
@0 x 0014: ' ValBuff
TDR (2/2): erSize':
@0 x 0018: "Val": [V0]
@0 x 0000: ":
@0x001C: ":
@0 x 0000: 'ValActualSize ':
Little background for this project:
VeriStand deploys on windows for NH Reseach Power Supply target and she deploys on cRIO9081 with 9144 chassis EtherCAT. The project contains multiple models and custom devices.
This type of report should be sent to support NEITHER.
They could provide a solution to this, or at least be aware of this problem.
Tags: NI Products
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Please help interpret the WGA Diagnostic report
Diagnostic report (1.9.0027.0):
-----------------------------------------
Validation of Windows data-->Validation code: 50
Validation caching Code online: n/a, hr = 0xc004f012
Windows product key: *-* - CM74G - RPHKF-PW487
Windows product key hash: 71BRYMECVaSXedfumfu8zryHJVY =
Windows product ID: 00371-177-0000061-85312
Windows product ID type: 5
Windows license type: retail
The Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {AD5CD124-F808-4C11-812D-C083CA6AE69C} (3)
Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/a, hr = 0 x 80070002
Signed by: n/a, hr = 0 x 80070002
Product name: Windows 7 Professional
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.130708 - 1532
TTS error:
Validation of diagnosis:
Resolution state: n/aGiven Vista WgaER-->
ThreatID (s): n/a, hr = 0 x 80070002
Version: N/a, hr = 0 x 80070002Windows XP Notifications data-->
Cached result: n/a, hr = 0 x 80070002
File: No.
Version: N/a, hr = 0 x 80070002
WgaTray.exe signed by: n/a, hr = 0 x 80070002
WgaLogon.dll signed by: n/a, hr = 0 x 80070002OGA Notifications data-->
Cached result: n/a, hr = 0 x 80070002
Version: N/a, hr = 0 x 80070002
OGAExec.exe signed by: n/a, hr = 0 x 80070002
OGAAddin.dll signed by: n/a, hr = 0 x 80070002OGA data-->
Office status: 100 authentic
Microsoft Office Standard 2007-100 authentic
OGA Version: N/a, 0 x 80070002
Signed by: n/a, hr = 0 x 80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005Data browser-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default browser: C:\Program may Explorer\iexplore.exe
Download signed ActiveX controls: fast
Download unsigned ActiveX controls: disabled
Run ActiveX controls and plug-ins: allowed
Initialize and script ActiveX controls not marked as safe: disabled
Allow the Internet Explorer Webbrowser control scripts: disabled
Active scripting: allowed
Recognized ActiveX controls safe for scripting: allowedAnalysis of file data-->
Other data-->
Office details:{AD5CD124-F808-4C11-812D-C083CA6AE69C} 1.9.0027.0 6.1.7601.2.00010100.1.0.048 x 32 *-*-*-*-PW487 00371-177-0000061-85312 5 S-1-5-21-1418174297-3138692001-2549392181 Acer AcerPower series Phoenix Technologies, LTD R01-B1 20061229000000.000000 + 00014643A07018400E8 0409 0409 Time(GMT-08:00) Standard Pacific 0 3 ACRSYS ACRPRDCT 100 100 Microsoft Office Standard 2007 12 2F86476FF357D88 TkMj3gBqmzOsHtwrw1bGaARcjZs = 89396-708-6223654-65841 14 Content Spsys.log: 0 x 80070002
License data-->
The software licensing service version: 6.1.7601.17514Name: Windows 7 Professional edition
Description: operating system Windows - Windows (r) 7, retail channel
Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
ID of the application: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00170-177-000006-00-1033-7601.0000-0372014
Installation ID: 003955583222352140352012495236723536527035297455666521
Processor certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
The machine certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use license URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product key certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial product key: PW487
License status: Notification
Reason for the notification: 0xC004F009 (grace period expired).
Remaining Windows rearm count: 3
Trust time: 01:47:28 11/04/2014Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C532
Beyond: 0 x 0000000000000000
Event timestamp: 4:11:2014 01:20
ActiveX: Registered, Version: 7.1.7600.16395
The admin service: recorded, Version: 7.1.7600.16395
Output beyond bitmask:--> HWID data
Current Hash HWID: LgAAAAEAAgABAAEAAQABAAAAAQABAAEAnJ8UBTwiXkaSAKzOQMJqKoC0qA3I9A ==Activation 1.0 data OEM-->
N/AActivation 2.0 data OEM-->
BIOS valid for OA 2.0: Yes
Windows marker version: 0x0
OEMID and OEMTableID consistent: Yes
BIOS information:
ACPI Table name OEMID value OEMTableID value
APIC ACRSYS ACRPRDCT
FACP ACRSYS ACRPRDCT
HPET ACRSYS ACRPRDCT
MCFG ACRSYS ACRPRDCT
SSDT PTLTD POWERNOW
SLIC ACRSYS ACRPRDCTSeparated by the moderator of this thread:
http://answers.Microsoft.com/en-us/Windows/Forum/Windows_7-windows_install/Windows-7-Professional-activation-key-code-not/a31d6233-d8f8-4c31-ae1e-5457284c0912#LastReplyLicense status: Notification
Reason for the notification: 0xC004F009 (grace period expired).
Remaining Windows rearm count: 3
Trust time: 01:47:28 11/04/2014Sound by using the default key, you must use your genuine product key and activate it.
How to activate Windows 7 manually (activate by phone)
1) click Start and in the search for box type: slui.exe 4
(2) press the ENTER"" key.
(3) select your "country" in the list.
(4) choose the option "activate phone".
(5) stay on the phone (do not select/press all options) and wait for a person to help you with the activation.
(6) explain your problem clearly to the support person.
http://support.Microsoft.com/kb/950929/en-usActivate Windows 7 on this computer:
http://Windows.Microsoft.com/en-us/Windows7/activate-Windows-7-on-this-computer -
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Is it possible to revert to a previous version?
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bp-549b7e51-5401-46fb-9783-c1b692130103
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Rather than do a uninstall complete, you can try this:
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A new profile will be your plugins installed by system (for example, Flash) and extensions (e.g., security suite toolbars), but no themes, other extensions or other customizations. It should also have databases of completely fresh settings and cool a cache folder.
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User Agent
Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; Trident/4.0; GTB6.3 .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729)
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I get the Firefox crash report when you try to run
At the instigation of Firefox 9, I downloaded it. I had a crash report. Now, I can not launch Firefox 8 even if it is still installed. I get the accident report, and no Firefox has contacted me because the message says they will be.
Help, please!At the instigation of Firefox 9, I downloaded it. I had a crash report. Now, I can not launch Firefox 8 even if it is still installed. I get the accident report, and no Firefox has contacted me because the message says they will be.
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Hi all...
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I enclose my .vi file
PatriciaHi all
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Hi friends I need some documents of manual creation of reports. So I tried and found a report oracle site which is a little useful documentation. The PDF Code is B10602. My problem is the files of the example mentioned for this course material special seems to be broken someone can tell me where I can find. The link that was mentioned was
h??p://OTN.Oracle.com/products/reports/
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MauryAre you referring to this document - http://download.oracle.com/docs/html/B10602_01/toc.htm? In my view, that it is a version desupported. Try the documentation for the latest version - http://www.oracle.com/technetwork/middleware/reports/documentation/index.html
Srini
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The error began this week, with no know recent changes. What's wrong?
Diagnostic report (1.9.0027.0):
-----------------------------------------
Validation of Windows data-->
Validation code: 0x8004FE21
Code of Validation caching online: 0x0
Windows product key: *-* - JKHXW - D9W83-FJQKD
Windows Product Key hash: AYaBykmfTHUVW5whGaYMeVJn0/U =
Windows product ID: 00359-OEM-8992687-00249
Windows product ID type: 2
Windows license Type: OEM SLP
The Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {A36F4D40-2275-479B-8F82-B3760CA253EC} (1)
Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/a, hr = 0 x 80070002
Signed by: n/a, hr = 0 x 80070002
Product name: Windows 7 Home Premium
Architecture: 0 x 00000009
Build lab: 7601.win7sp1_gdr.120830 - 0333
TTS error:
Validation of diagnosis:
Resolution state: n/a
Given Vista WgaER-->
ThreatID (s): n/a, hr = 0 x 80070002
Version: N/a, hr = 0 x 80070002
Windows XP Notifications data-->
Cached result: n/a, hr = 0 x 80070002
File: No.
Version: N/a, hr = 0 x 80070002
WgaTray.exe signed by: n/a, hr = 0 x 80070002
WgaLogon.dll signed by: n/a, hr = 0 x 80070002
OGA Notifications data-->
Cached result: n/a, hr = 0 x 80070002
Version: N/a, hr = 0 x 80070002
OGAExec.exe signed by: n/a, hr = 0 x 80070002
OGAAddin.dll signed by: n/a, hr = 0 x 80070002
OGA data-->
Office status: 109 n/a
OGA Version: N/a, 0 x 80070002
Signed by: n/a, hr = 0 x 80070002
Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_B4D0AA8B-604-645_B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Data browser-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default browser: C:\Users\Craig\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: fast
Download unsigned ActiveX controls: disabled
Run ActiveX controls and plug-ins: allowed
Initialize and script ActiveX controls not marked as safe: disabled
Allow the Internet Explorer Webbrowser control scripts: disabled
Active scripting: allowed
Recognized ActiveX controls safe for scripting: allowed
Analysis of file data-->
[File mismatch: C:\windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0 x 80092003
[File mismatch: C:\windows\system32\wat\watux.exe[7.1.7600.16395], Hr = 0 x 80092003
[File mismatch: C:\windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0 x 80092003
[File mismatch: C:\windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100
[File mismatch: C:\windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
[File mismatch: C:\windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0 x 80092003
[File mismatch: C:\windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
[File mismatch: C:\windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
[File mismatch: C:\windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0 x 80092003
[File mismatch: C:\windows\system32\slui.exe[6.1.7601.17514], Hr = 0 x 80092003
[File mismatch: C:\windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100
[File mismatch: C:\windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
[File mismatch: C:\windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0 x 80092003
[File mismatch: C:\windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0 x 80092003
[File mismatch: C:\windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0 x 80092003
[File mismatch: C:\windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100
[File mismatch: C:\windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100
Other data-->
Office details:
{A36F4D40-2275-479B-8F82-B3760CA253EC} 1.9.0027.0 6.1.7601.2.00010300.1.0.003 x 64 *-*-*-*-FJQKD 00359-OEM-8992687-00249 2 S-1-5-21-3265146876-3904772438-1703110712 LENOVO 3241 LENOVO 1ECN18WW (V1.04) 20090929000000.000000 + 000F6B63707018400FE 0409 0409 Central Standard Time(GMT-06:00) 0 3 LENOVO OC-01 109 Content Spsys.log: 0 x 80070002
License data-->
The software licensing service version: 6.1.7601.17514
Name: Windows 7 HomePremium edition
Description: operating system Windows - Windows (r) 7, channel OEM_SLP
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
ID of the application: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800249-02-1033-7601.0000-0732013
Installation ID: 002586636201877424969954983904297076137033838504066464
Processor certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
The machine certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use license URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product key certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial product key: FJQKD
License status: licensed
Remaining Windows rearm count: 2
Trust time: 17/03/2013-08:44:36
Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: n/a
Beyond: 0x000000000001EFF0
Event timestamp: 3:10:2013 21:21
ActiveX: Registered, Version: 7.1.7600.16395
The admin service: recorded, Version: 7.1.7600.16395
Output beyond bitmask:
Altered the file: %systemroot%\system32\sppobjs.dll
Altered the file: %systemroot%\system32\sppc.dll|sppc.dll.mui
Altered the file: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
Altered the file: %systemroot%\system32\sppwinob.dll
Altered the file: %systemroot%\system32\slc.dll|slc.dll.mui
Altered the file: %systemroot%\system32\slcext.dll|slcext.dll.mui
Altered the file: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
Tampered files: Check %systemroot%\system32\slui.exe|slui.exe.mui|COM
Altered the file: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
Altered the file: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
Altered the file: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
Altered the file: %systemroot%\system32\drivers\spsys.sys
--> HWID data
Current HWID hash: MAAAAAEAAQABAAEAAAACAAAAAwABAAEA6GEsUi7D4lfABQTXyiyaygwcxCwaDXZW
Activation 1.0 data OEM-->
N/A
Activation 2.0 data OEM-->
BIOS valid for OA 2.0: Yes
Windows marker version: 0 x 20001
OEMID and OEMTableID consistent: Yes
BIOS information:
ACPI Table name OEMID value OEMTableID value
APIC INTEL Calpella
FACP LENOVO CB-01
HPET LENOVO CB-01
BOOT INTEL Calpella
MCFG LENOVO OC-01
LAURENCE INTEL CP_FIELD
ASF! INTEL Calpella
SLIC LENOVO OC-01
SSDT PmRef CpuPm
SSDT PmRef CpuPm
SSDT PmRef CpuPm
The common cause for these mismatches is a defective Intel Rapid Storage Tech driver
Download and install the latest version of...
http://Downloadcenter.Intel.com/Detail_Desc.aspx?AGR=Y&ProdId=2101&DwnldID=21730
you want this one: iata_enu.exe
Restart then run another MGADiag report and view the results.
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CS Apps do not start correctly. Need help interpreting the logs
Hello
I have a problem running CC Apps on a Windows System. Shortly after starting work stops App (in this case, InDesign) and the process is set to inactive in the Task Manager. I have gatherd log files and it would be nice if someone could help me solve this problem.
http://pastebin.com/crpzc8p3 adobegc.txt
http://pastebin.com/dgY5P7Tv PDApp.txt
AMT3.txt is too large for pastebins self-service (753KB). someone at - it a suggestion how I can provide the amt3 log file?
Thanks in advance!
Hello
This link can help you troubleshoot Creative Cloud apps install and uninstall errors
If your problem remains the best way to send your log file is to contact us either through the Support tab under the table edge Enterprise or through this link https://helpx.adobe.com/contact.html
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Help interpret the stalemate.
Hello
I'm on 10.1.0.4, got this impasse in the repository of the grid.
Whats X, S condition here?*** 2011-03-29 15:52:18.365 *** ACTION NAME:(XMLLoader0) 2011-03-29 15:52:18.365 *** MODULE NAME:(OEM.SystemPool) 2011-03-29 15:52:18.365 *** SERVICE NAME:(rep1) 2011-03-29 15:52:18.365 *** CLIENT ID:() 2011-03-29 15:52:18.365 *** SESSION ID:(112.39270) 2011-03-29 15:52:18.365 DEADLOCK DETECTED Current SQL statement for this session: UPDATE MGMT_CURRENT_METRICS SET COLLECTION_TIMESTAMP = :B1 , VALUE = :B6 , STRING_VALUE = :B5 WHERE TARGET_GUID = :B4 AND METRIC_GUID = :B3 AND KEY_VALUE = :B2 AND COLLECTION_TIMESTAMP < :B1 ----- PL/SQL Call Stack ----- object line object handle number name 9C63908C 4177 package body SYSMAN.EMD_LOADER 9C63908C 4048 package body SYSMAN.EMD_LOADER 985BC814 1 anonymous block The following deadlock is not an ORACLE error. It is a deadlock due to user error in the design of an application or from issuing incorrect ad-hoc SQL. The following information may aid in determining the deadlock: Deadlock graph: ---------Blocker(s)-------- ---------Waiter(s)--------- Resource Name process session holds waits process session holds waits TX-00130003-0000e473 23 112 X 35 114 S TX-000c002a-0000e111 35 114 X 23 112 S session 112: DID 0001-0017-00000005 session 114: DID 0001-0023-00000BE2 session 114: DID 0001-0023-00000BE2 session 112: DID 0001-0017-00000005 Rows waited on: Session 114: obj - rowid = 000027A2 - AAACeiAAFAACOMyAAA (dictionary objn - 10146, file - 5, block - 582450, slot - 0) Session 112: obj - rowid = 00002B51 - AAACtRAAFAAGkycAAA (dictionary objn - 11089, file - 5, block - 1723548, slot - 0) Information on the OTHER waiting sessions: Session 114: pid=35 serial=50415 audsid=938915 user: 25/SYSMAN O/S info: user: , term: , ospid: 1234, machine: grid1 program: OMS client info: grid1:4889_Management_Service application name: OEM.BoundedPool, hash value=3809405486 Current SQL Statement: UPDATE MGMT_CURRENT_METRICS SET VALUE = NULL, STRING_VALUE = NULL, COLLECTION_TIMESTAMP = :B1 WHERE TARGET_GUID = :B2 AND METRIC_GUID = :B3 End of information on OTHER waiting sessions. ===================================================
Kind regards.
GregGregG says:
HelloThis table is IOT may be one that counts
Yes, he does.
The simplest explanation when it comes an IOT is that you have a collision of the database. The first session is a line that has locked the second session waiting for update (on a nonkey column), and vice versa. For heap tables this would display expected in exclusive mode, because it shows an IOT expected in share mode.
Information "whereas rowid" - this can no longer be trusted, and be particularly cautious if "line number" is 0 because Oracle can take the last BLOCK that caused any kind of waiting (for example, a busy waiting for buffer).
Concerning
Jonathan Lewis -
Cannot open Firefox: Mozilla Crash Reporter
Recently, I have updated my firefox but in a few hours, it has stopped working. I constantly get a "Mozilla Crash Reporter" who says:
"We are sorry".Firefox has been a problem and crashed. We will try to restore your tabs and windows when it restarts.
etc... »
It offers the possibility to restart, but when I click on "Restart Firefox" the same window pops up again and again and again.
I tried restarting, open in safe mode, scans (I have Norton 360), running and system restore. Something to do with mozilla does not open, and I don't mean to uninstall because I have all my favorites in Firefox.
The details of the "Mozilla Crash Reporter" States the following:AvailableVirtualMemory: 2023514112
BuildID: 20111220165912
CrashTime: 1328338399
InstallTime: 1327124002
Notes: xpcom_runtime_abort(###!!!) ABORT: Hand-threaded only object used on the main thread: file e:/builds/moz2_slave/rel-m-rel-w32-bld/build/xpcom/base/nsCycleCollector.cpp, line 1273)
ProductName: Firefox
ReleaseChannel: press release
SecondsSinceLastCrash: 755
StartupTime: 1328338399
SystemMemoryUsePercentage: 54
Ramjet: 1
TotalVirtualMemory: 2147352576
URL:
Seller: Mozilla
Version: version 9.0.1This report also contains technical information about
Please help, thanks.
--> Updated Firefox to version 10
Check and tell if its working.
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Why firefox doesn't answer after that I submit my crash report?
When I open Mozilla, Mozilla's Crash report screen comes up. After I sent the report, another Mozilla Crash report screen appears asking to send another report. I have dk what crash ID is. When I go to the summary report, it is incredibly long.
User Agent
Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; Trident/4.0; .NET CLR 1.0.3705; .NET CLR 1.1.4322 .NET CLR 2.0.50727;. PC Media Center 4.0; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729;. yie8)
Hmm, this is her nasty. We will see if we cannot solve it.
I would need a few details to help better, if the solutions below does not work. I need to know what options are selected in the reporter on the accident, and one of the crushing of the reports will also be very useful - don't you worry that it's long, useful data on why this happens can probably be found somewhere in there. See the Mozilla Crash Reporter article on how to find reports, "Reports outside Firefox display" section points to where you can find the reports.
But first, lets see if we can not get Firefox started without crashing - here is a link explaining how to start Firefox in Firefox to solve the issues in Safe Mode. Make sure that no instance of Firefox is running before you start Firefox Safe Mode - you can check this by pressing Ctrl + Alt + Delete to bring up the Task Manager, and under processes tab verify that there are no firefox.exe in the list. If there is, highlight it with the mouse and kill the process. Then start Firefox in Mode safe of Firefox as explained in this article.
For a first try, just to click on the button 'Continue in Mode safe' and see if Firefox starts.
If this brings Firefox to life, it is probably an extension, a theme (or a combination) causing accidents. Close Firefox and restart in Safe Mode and this time mark "Disable all add-ons" and click the make changes and restart"" button. This will disable all add-ons (extensions, themes and plugins) and restart Firefox in normal mode. If it starts, you can start allowing your modules one by one to find the cause of the accident.
When you have found the culprit add-on, you can again start Mode without failure of Firefox and disable all add-ons and then start Firefox in normal mode, uninstall the fisherman and reactivate all your other addons.Please post back here on the problematic add-on information (and all the details, you can find about it), so it can be studied further.
Let me know how the above work, and if I can be of further assistance. Detailed feedback is appreciated and helps us help more users with similar problems.
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Hello
Since the last version of creative cloud (I think it was about 4 or 5 days, Nov. 25 or 26), I get a Crash report that the creative cloud suddenly stopped running. It happens right after that my iMac started and is ready to go. Usually, about 30 seconds after everything has been loaded and the computer is ready to go. After the second time it happened I downloaded the Creative Cloud program and re-installed. Still get the same Crash report. So, after I sent the accident report, I begin the creative cloud and it works very well. I have the photographers of the creative cloud Version, so I don't have Lightroom and Photoshop.
Of course, I'd like to get this resolved. Any ideas?
Dennis
Another thing to try, means the error still occur if the option in the general section of the preferences app creative cloud to 'Launch during the connection' is checked?
My understanding is that can also help in the same case and serve as a workaround. I also heard that our engineering team is aware of this problem and to deal with a future update of the plans.
Best,
-Dave
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