Help! my computer hp laptop pavilion will play its only for Narrator hp support assistant

laptop HP pavilion g7

Product C5E41UA #ABA number

64-bit Windows 8

Before, he would not play any sound, now he'll play narration support assistant, but nothing else.

For a while, he played sound every now and then, now, it is not at all, with the exception of the narration.

Please notify

Hello

Try the following.

Open windows control panel, open Windows Update, select "View update history" in the left pane and then select "Installed updates" link in the next window.

Locate the KB2962407 update, right click and choose uninstall.  Once completed, restart the computer, open windows control panel, open Windows Update and select "Check for updates".  You will see the update that you have uninstalled just offered once again - right click and select "Hide update".

After that you may or may not need to remove and reload the sound driver - if you do, how to use Recovery Manager to reinstall the drivers and software is detailed in the document at the link below.

Recovery Manager - Windows 8.

Kind regards

DP - K

Tags: Notebooks

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